DHL Global Forwarding (DGF) is a leader in managing the flow of goods and information across global supply chains, utilizing air, ocean, and ground transportation, customs brokerage services, and dedicated warehousing and distribution centers. As part of Deutsche Post DHL, the world's leading logistics provider with operations in over 220 countries, we are committed to excellence and growth.

Overall Job Purpose:

- Manages and drives performance of a team of Airfreight Export Specialists
- Ensures customer requirements are met and takes corrective actions in case of deviations
- Ensures airfreight export shipments are processed in a timely and efficient manner according to regulations and internal procedures
- Acts as subject matter expert for AFR Operations questions
- Interacts with other departments such as Product, Finance and Global Service Centers

Main Tasks & Key Responsibilities:

- Organizes and plans day-to-day work of Export Operations Specialists
- Supervises Transactional Operations (pick-ups, consolidations & bookings, airline transfers)
- Ensures handling of required Export documents according to regulations and internal procedures
- Follows up on significant export shipments, identifies incidents and ensures resolution
- Supports Customer Service in the incident and exception management resolution
- Creates, builds and maintains excellent relationships with key suppliers
- Continuously monitors supplier performance and develops improvement plans when required
- Identifies training needs and opportunities to develop a highly skilled functional department
- Creates, builds and maintains relationships with other internal functions and acts as subject matter expert




- Ensures proper implementation of customer onboarding before Operations begins regular business service
- Manages operations within area of responsibility
- Evaluates Air Export personnel on a yearly basis
- Ensures adherence to operational KPIs, identifies areas for improvement and monitors results
- Serves as first escalation point for all customer service and airfreight export related operational issues
- Provides assistance to staff in all matters affecting area of responsibility

Minimum Requirements:

- Minimum 2+ years experience in a supervisory role
- Proven track record in a Freight Forwarding Supervisor role with excellent customer interacting skills
- Deep knowledge of Freight Forwarding processes and systems
- Process-driven with ability to take ownership and steer a Freight Forwarders Team
- Ability to lead and coach effectively
- Excellent communication, motivation and interpersonal skills
- Excellent Bilingual (French/English) telephone and e-mail skills required
- Commercial attitude, able to build strong relationships with customers

Qualifications (Assets):

- Extensive knowledge of AFR Export Operations; strong background in Aerospace preferred
- Knowledge of CargoWise software considered a strong asset
- Experience with IATA CASS platform, CERS, Secure Air Chain of Custody
- Experience in operational handling of temperature-controlled cargo considered an asset
- Experience in operational handling of dangerous goods considered an asset
- Good understanding of financial reports (e.g. P&L;)

Salary Range:

CAD $68,475 - $114,125 base salary + Bonus + Full Benefits

Minimum 2+ years in a supervisory role within freight forwarding; deep knowledge of AFR Export Operations; bilingual (French and English); experience with CargoWise, IATA CASS, CERS, and Secure Air Chain of Custody platforms.

📌 Team Leader Air Export (Montreal)
🏢 DHL Global Forwarding
📍 Montreal