Become a Tier 1 Technical Support Representative at Beanfield, where your expertise will support residential customers in troubleshooting and provisioning essential services. This quick-paced role requires a solution-oriented mindset. As part of Beanfield's dedicated team, you will engage with cutting-edge technologies to help residential clients resolve their issues effectively.

Your responsibilities will include configuring network infrastructures and assisting with complaints from users. With a strong focus on collaboration, you'll be an integral part of a well-driven team passionate about technology and customer care. Key Responsibilities:

- Support residential services including home phone and internet




- Troubleshoot network issues related to Cisco configurations
- Work on customer LAN problems, including WIFI support
- Identify network trends for issue escalation
- Maintain helpful communication with all support departments Requirements:
- 1-2 years in telecom technical support experience
- Solid grasp of TCP/IP protocols and CIDR
- Understanding of GPON preferred
- Familiarity with IP addressing and DHCP
- Bilingual in English and French is a plus Utilize your tech support skills and dedication to customer satisfaction with Beanfield.

📌 Tier 1 Support at Beanfield Networks (Montreal)
🏢 Beanfield
📍 Montreal