THE ROLEThe Unit Manager, Personal Insurance is responsible for providing overall leadership anddirection to several service teams.In Insurance, we are trusted advisors and we mitigate risk. As a Unit Manager, you are a teamleader, you are a congenial and cooperative teammate with an effective, precise work ethic. WHAT YOU’LL DO:Be a Strong Leader and Communicator• Develop a high performing team;• Support, reward and recognize team contributors;• Initiate team-building events;• Foster and develop open two-way communication by conducting meaningful, informativeand productive monthly team meetings.

Help Find and Develop Talent• Assist with recruiting, training and developing team members;• Ensure performance reviews are conducted on a regular, timely basis; feedback ismeaningful and effective in generating desired results;• Work alongside the Leadership Team to ensure an effective quarterly review process is inplace to provide appropriate direction, coaching and counselling in the areas of growth;• Ensure that training and/or performance concerns are identified and that appropriate plansare in place and monitored on a regular basis;• Provide input into compensation at time of hire and annual adjustments if appropriate.





Help Growth• Participate in the annual business planning process;• Actively participate in appropriate community and/or business/social functions.

- To ensure that an excellent standard of customer service is consistently delivered by theentire team;• Ensure every employee is aware of and understands the “Lloyd Sadd Service Guidelines”,and monitor performance relative to these service standards;• Lead by example by providing the highest standard of service (exceeding the serviceguidelines) to staff and external clients where applicable.

WHAT WE REQUIRE

- Strong leadership experience in Personal Lines insurance with a comprehensiveunderstanding of client service, operations, and team development.
- Level II license required• C.I.P. or C.A.I.B. designation(s) preferred or working towards• Solid understanding of policy wordings/coverages• Strong attention to detail, time management, problem solving and analytical skills• Advanced skills in Outlook, Excel, Word and EPIC• A well-defined sense of diplomacy, conflict resolution, and time management skills; and• Experience developing others.

📌 Unit Manager, PL (Edmonton)
🏢 Navacord
📍 Edmonton