Senior UX Research & Service Designer

We are seeking a Senior UX Research & Service Designer to lead human-centered research, service design, and UX activities for complex digital products and services.

Key Responsibilities

- Lead UX research and design from discovery through delivery .
- Conduct user interviews, workshops, surveys, usability testing, and stakeholder consultations .
- Translate research findings into actionable UX and service design recommendations.
- Create personas, user journeys, service blueprints, information architecture, user flows, wireframes, mock-ups, and prototypes .
- Design intuitive, accessible, user-centered digital experiences using Figma and UX best practices.
- Collaborate with product owners, business stakeholders, architects, developers, and Agile teams .
- Apply AODA/WCAG accessibility standards and digital service standards.
- Support Agile delivery including user stories, backlog refinement, sprint planning, testing, and validation .




- Provide UX recommendations and facilitate stakeholder workshops.

Required Qualifications
- 5+ years of experience in UX research and design for complex digital products/services.
- 3+ years of experience in Service Design and Digital Product Delivery.
- Strong experience with UX research, journey mapping, personas, wireframing, prototyping, and usability testing .
- Hands-on experience with Figma or similar UX tools.
- Knowledge of AODA/WCAG and accessible design .
- Experience working in Agile/Scrum/Lean/DevOps environments.
- Experience with Azure DevOps or similar tools .
- Solid stakeholder engagement, facilitation, communication, and problem-solving skills.
- Experience in public sector, government, or large-scale digital transformation initiatives is preferred.
- Experience with the Ontario Design System (ODS) is an asset.

📌 UX Designer Senior (Toronto)
🏢 TechDoQuest
📍 Toronto