Elevate legal support services as Clio’s Vice President of Customer Experience. Lead a transformative strategy for global customer support that redefines industry standards. In this key executive role, the Vice President of Customer Experience will spearhead Clio's efforts to revolutionize customer support through strategic initiatives and a focus on high-value client interactions.

You will manage a robust global team and ensure Clio's innovative AI solutions enhance the customer journey through our legal management tools. This is a unique opportunity to drive operational excellence and shape the future of legal support on a worldwide scale. Key Responsibilities:

- Develop transformative strategies for customer support
- Oversee a global team operating in five locations




- Optimize the integration of AI agents into support functions
- Drive quality and effectiveness in customer interactions
- Engage with leadership teams to influence product development Requirements:
- Executive experience in customer support and engagement
- Familiarity with AI technology in service environments
- Robust financial acumen and operational oversight
- Excellent strategic planning and execution skills
- Proven ability to implement cultural change in organizations Shape Clio’s approach to customer support while driving innovations that support legal professionals around the globe.

📌 Vice President of Customer Experience at Clio (Vancouver)
🏢 Clio
📍 Vancouver