POSITION DETAILS

Administrative Support Volunteer

Program: Single-session Walk In Counselling

Contract:

A 6-month commitment is required, Thursdays 2pm-8pm (Up to 12hrs a month)

Location:

355 Church Street

Application Deadline:

Until filled

File Number:

VOL-WIC #00-26 - with cover letter and resume

E-Mail:

[email protected]

Mail:

HR, 355 Church Street, Toronto ON M5B 0B2

Web:

familyservicetoronto.org

Grow with us!

Family Service Toronto (FST) helps people face a wide variety of life challenges. For over 100 years, we have worked with individuals and families destabilized by precarious mental health and/or socioeconomic circumstances, to achieve greater resilience and stability in more just and supportive communities. We achieve this through our direct service work of intervention and prevention which includes, case management, counselling, peer support and education; knowledge building; and system-level work including social action, advocacy, community-building and working with partners to strengthen the sector.

We’re proud of our people and culture! We are constantly evolving what we do and how we do it. Our work is grounded in the lived experience of the clients and the community. We celebrate diversity, equity, inclusion, and excellence. We are agile, learning and always willing to try new things.

The Opportunity!

We are seeking a volunteer to provide administrative support to the FST Single-session Walk-in Counselling Service (WIC). Volunteers coordinate Walk-In paperwork and work closely with reception services and the Walk-In team. This position also includes inputting documentation, evaluation data, and assisting, on an ad hoc basis, with on-line research into resources for clients and counsellors.

Please note that this is not a counselling position.

Responsibilities

- Assist in the coordination of paperwork and the flow of clients
- Assist with program evaluation by collecting data and entering it in an Excel spreadsheet
- Assist with quality assurance by verifying that documentation is complete




- Conduct online research in order to support the information and referral work of the Walk-In Service. This may include enhancing the list of resources available to the Walk-In’s counsellors.
- Provide administrative support to the Walk-In team and enter volunteer counsellors’ notes into the FST database
- Maintain confidentiality in accordance with program policies
- Occasionally, assist clients with paperwork and provide basic information about the Walk-in service

Skills/Experience

- General computer skills in Microsoft Office
- Specific experience with Excel an asset
- Internet research skills
- Strong problem solving and organizational skills
- Experience working in an environment in which people may be in distress would be an asset
- Demonstrated understanding about working with marginalized persons
- Demonstrated ability to work as a team member in a fast-paced and dynamic workplace
- Strong interpersonal and communication skills (e.g. verbal, written, listening)
- Demonstrated commitment to principles of equity, diversity and inclusion

Interested?

Please indicate file number VOL-WIC #12-26 on your application and submit cover letter and resume to [email protected].

Our goal is to attract, develop, and retain highly talented individuals from diverse backgrounds allowing us to benefit from a wide variety of experiences and perspectives.

We actively encourage applicants from all equity seeking groups. First Nations, Inuit, Métis, Black and People of Colour, people with disabilities, people of diverse gender expression, and people with lived experience of poverty are encouraged to apply.

In accordance with Ontario Human Rights Code, Accessibility for Ontarians with Disabilities Act, 2005, and FST’s Equity and Inclusion policy, accommodation will be provided in all parts of the hiring process. Applicants need to make their needs known in advance.

Family Service Toronto does not use artificial intelligence (AI) or automated tools to screen, assess, or select applicants during the recruitment process.

We thank all applicants and will contact the individuals selected for an interview.

📌 WIC Admin Assistant Volunteer (Toronto)
🏢 Family Service Toronto
📍 Toronto