Shape the future of client care at Mitch as the Director of Personal Lines Client Care, emphasizing exceptional service and innovative solutions in a remote-friendly environment.
With Mitch, you’ll leverage your extensive leadership experience in personal lines insurance to implement a modern service model. Your analytical skills will guide you in assessing service metrics and optimizing processes for better client experiences. This role offers an exciting prospect to inspire teams and make impactful changes.
Key Responsibilities:
- Drive the design of a modern service model
- Use data and insights for operational improvements
- Enhance customer experience through actionable strategies
- Uphold compliance and accountability in operations




- Align client care initiatives with business goals
Requirements:
- Over 10 years of experience in insurance leadership
- In-depth understanding of P&C; insurance standards
- Ability to analyze and solve complex operational challenges
- Strong leadership skills with a focus on team engagement
- Bachelor’s degree;
further insurance education preferred
Join Mitch on our mission to make insurance lovable through innovation and exceptional client care.
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📌 Mitch Personal Lines Director Role (Whitby)
🏢 Mitch Insurance Brokers
📍 Whitby