ABOUT APPLY
APPLY is the Agentic Customer Experience (ACx) partner for the world's most ambitious consumer and entertainment brands. We bring together deep domain expertise across Retail, CPG, Sports, and Media with AI-native delivery capability, designing and delivering agentic solutions that turn CX vision into commercial reality. We are the partner of choice for brands like Arc'teryx, NFL, Lululemon, and Kraft Heinz. For more information, visit .
LOCATION:
APPLY is hybrid/remote friendly. The preferred candidate should be based in Canada, working in hours that align to ET (Eastern Timezone).
THE ROLE:
As a Senior Project Manager at APPLY, you'll play a critical role in delivering exceptional digital solutions and fostering strong client relationships. Reporting into the Project Management team, you will lead complex projects spanning digital strategy, products, platforms, and marketing initiatives — driving excellence in project delivery while championing Agile methodologies and ensuring client satisfaction through effective communication and strategic problem-solving.
You bring a background from the digital agency or consultancy side, with proven experience delivering integrated digital experiences alongside a collaborative, team-oriented mindset. As a champion of project management best practices, you'll bring fluency in Agile while adapting, growing, and optimizing teams to apply the best methodologies for the right problems — driving flawless execution and delivery for your clients. You have your pulse on the day-to-day details but care about the big picture,



and can move effortlessly between the two to drive transformation for your clients' businesses.
You are also, unapologetically, an AI-forward delivery leader. APPLY delivers through an agentic model in which human practitioners work alongside AI agents across the project lifecycle, and the Senior Project Manager is accountable for making that model work: setting the guardrails, owning the review gates, and keeping human judgment at the centre of everything that leaves our door. You are hungry for all things AI, you enjoy pulling apart your own processes to make them better, and you are energised rather than unsettled by how quickly this landscape moves.
Project & Program Management
Lead complex digital projects and programs from initiation to completion, managing scope, roadmaps, timelines, resourcing, and budgets across fixed-price and T&M; agreements.
Translate client business outcomes into actionable project plans, roadmaps, and execution strategies.
Own core delivery artifacts end-to-end (SOWs, plans, resource trackers, status reports, risk/issue logs, and closure decks).
Identify, manage, and mitigate project risks, issues, dependencies and decisions escalating appropriately to senior stakeholders.
Adapt Agile, hybrid-Agile,



or waterfall methodologies to match project needs and drive process efficiency.
Continuously streamline delivery workflows and status reporting using AI tools and smart automation.
Build and share reusable assets—prompts, templates, and best practices to strengthen the Project Management discipline.
Agentic & AI-Enabled Delivery
Own delivery accountability and guardrails on agentic engagements, ensuring human review and approval for all AI-assisted outputs.
Scope and structure work effectively between AI agents and team members, maintaining explicit review gates and risk logs.
Manage agentic failure modes (hallucinations, model drift, data dependencies, prompt quality) and maintain agent access/permission boundaries.
Align client expectations to an agentic operating model, emphasizing outcome-based metrics, transparent AI usage, and fast review cycles.
Report on outcome as well as activity — time to value, delivery velocity against a human-only baseline, and measurable value validation — not simply story counts and burn.
Client & Stakeholder Management
Serve as the primary point of contact for clients, providing clear, concise, and proactive updates on progress, milestones, and scope changes.
Facilitate key workshops and client meetings (strategy sessions, UX reviews, demos) with clear agendas and actionable outcomes.
Navigate complex stakeholder discussions diplomatically, managing expectations and delivering difficult news early and constructively.
Partner with Client Services and

📌 Senior Project Manager (Toronto)
🏢 Applydigital
📍 Toronto