This is a flexible position and has the option of working in our Toronto office full time, hybrid throughout the week or working entirely remotely.The Account Manager acts as the primary point of contact for their portfolio of Vena customers and is responsible for strategically helping deliver an exceptional customer experience while driving net revenue growth through renewals, cross‑selling, and upselling. As a key player in our growth strategy, Account Managers build trusted multi‑threaded relationships across multiple levels of the organization and act as a conduit between Vena’s customers and Vena’s supporting teams to ensure satisfaction and value realization.Department: Account Management | Employment Type: Full Time | Location: Canada – Remote (0002) | Workplace Type: Fully remote | Compensation: $77,180 – $104,420 / year | Reporting To: Jayne IngramResponsibilitiesCustomer Relationship Management:Build and nurture multi‑threaded relationships with key stakeholders and decision‑makers within customer organizations.Develop and execute account plans for growth‑potential accounts by conducting effective discovery sessions with customers to understand their top priorities and business challenges.Act as a trusted advisor by demonstrating how aligning customer challenges to Vena’s platform capabilities can solve their business problems and deliver measurable outcomes.Revenue Retention and Growth:Through territory planning,



manage and own the net revenue growth strategy and execution for your assigned portfolio of accounts by driving the renewal and expansion/upsell strategy.Lead the quote‑to‑order process by preparing and presenting bespoke pricing proposals and facilitating contract creation and execution. Maintain an accurate forecast weekly to consistently meet and exceed annual revenue targets.Actively manage expansion sales and renewal cycles, leveraging work‑back plans or mutual close plans to secure opportunities predictably.Address SLA, security/compliance requests, invoice collection issues, and other commercial terms to support Vena’s revenue goals.Customer Health:Use data‑driven insights and reporting to monitor account health, identify and track renewal and expansion opportunities, and report on key performance metrics.Collaborate with Vena’s Customer Success team and cross‑functional partners to proactively address churn risks, ensuring customer satisfaction and value realization.Collaboration with Internal Teams:Partner with cross‑functional departments—Solutions, Customer Success, Professional Services, Application Support, Marketing, Product & Technology, Finance and Operations—to address churn risks and focus on net revenue growth.Enablement:Maintain a growth mindset by participating in ongoing learning and development training and contributing to internal enablement initiatives that improve team efficiency and productivity.Other duties,



as assigned.Qualifications3+ years of proven and consistent success managing the retention and growth strategy of an established client base, or equivalent experience working directly in Sales, FP&A;, or corporate finance with a track record of exceeding targets and performance goals.Experience driving adoption and change management within tech organizations, preferably with “sell to a Finance audience” and Finance Process and Accounting expertise/knowledge.Drive performance through creativity, lead‑by‑example leadership, compelling communication, and inspiration. Excellent presentation and communication skills with the ability to build initial and sustained relationships with senior management and C‑suite Finance stakeholders.High level of organization in workflows; responsible for managing a client portfolio and prioritizing time effectively.Proven reputation as an account‑management qualified who exemplifies Vena’s values.A growth mindset with a commitment to personal and professional development, including the growth of those around you.Team player who can thrive in self‑managed and independent environments.Base salary range:77,180 – 104,420 CADOur salaries are tailored to roles, levels and locations. Your individual pay within this range is influenced by factors such as work location, skills, experience and education. As you progress in your role, compensation may adapt, offering flexibility for growth beyond initial levels. Specific details will be provided by your recruiter during the hiring process.#J-18808-Ljbffr

📌 Account Manager, Commercial - C$77,180 - C$104,420 A Year (Winnipeg)
🏢 Vena
📍 Winnipeg