Customer Experience & Advisory ManagerToronto, ON – Hybrid (3 Days a Week)Technology, SaaS & Cybersecurity ServicesCompetitive salary $150,000–$200,000 + bonus, benefits, and collaborative culturePosition OverviewOur client, a leading organization in the cybersecurity and digital risk advisory space, is seeking aCustomer Experience & Advisory Leadto elevate how enterprise clients engage, derive value, and experience long-term partnership.This role goes beyond relationship management, it is focused onowning the end-to-end client experience, acting as atrusted advisor to executive stakeholders, and ensuring clients achieve measurable outcomes aligned with their business and cybersecurity priorities.You will partner closely with C-suite leaders, guiding them through evolving risk landscapes, enhancing engagement strategies, and driving a consistent, high-impact customer experience across the lifecycle.What You’ll DoOwn and enhance the end-to-end customer experience across key enterprise accountsAct as a strategic advisor to executive stakeholders, aligning cybersecurity initiatives with business objectivesLead Executive Business Reviews (EBRs) and advisory sessions focused on value realization and risk mitigationTranslate complex cybersecurity insights into transparent, business-relevant recommendationsIdentify opportunities to improve client experience, engagement, and retentionDrive proactive engagement strategies based on client maturity, risk posture, and industry trendsPartner with internal teams (Sales, Delivery, Product, Security)



to ensure a seamless and consistent client journeyManage escalations with a solution-oriented, advisory approach, ensuring client confidence and satisfactionContribute to customer success strategies, renewal planning, and long-term account growthGather client feedback and insights to influence service delivery, product direction, and experience improvementsRepresent the organization at executive forums, industry events, and client engagementsThe Ideal Candidate10+ years in customer experience, client advisory, customer success, or strategic account roles within technology, cybersecurity, or professional servicesStrong advisory background (consulting, risk advisory, or strategic client engagement preferred)Proven ability to influence and engage C-suite stakeholders with confidence and credibilityExperience translating technical or cybersecurity concepts into business-focused insightsDemonstrated success in driving client satisfaction, retention, and long-term valueStrategic thinker with the ability to anticipate client needs and shape engagement approachesExcellent communication, executive presence, and storytelling abilityComfortable operating in complex, fast-paced enterprise environmentsStrong cross-functional collaborator across commercial, delivery, and technical teamsExperience in customer journey optimization, CX strategy, or client lifecycle management is a strong assetNice-to-HaveBackground in consulting, Big 4 advisory, or cybersecurity servicesExposure to digital risk, compliance, or enterprise security programsExperience working with Fortune 500 / large enterprise clients#J-18808-Ljbffr

📌 Customer Experience & Advisory Manager (Cybersecurity) - $150,000 - $200,000 A Year (Winnipeg)
🏢 TalentSphere Staffing Solutions
📍 Winnipeg