About This RoleThe Client Success Manager will take a key role in managing our large and growing roster of sponsors and ensuring they achieve their goals. In this role, you will support customers by ensuring they receive a positive return on their partnership, understanding their needs and objectives, building strong relationships, and delivering an outstanding experience.The role focuses on daily delivery of high‑touch service via email, phone, and face‑to‑face communication, coordinating logistics, and helping clients meet partnership goals by engaging with our audience. It is critical to the company, creating and nurturing strong client relationships to ensure high levels of satisfaction, renewals, and long‑term loyalty.This is a remote position with regular travel to other cities for in‑person events.ResponsibilitiesDeliver an exceptional customer experience throughout the post‑sales journeyAct as primary point of contact and address all client questions and concerns effectively, escalating as neededOnboard clients, understand their needs,



and ensure customers gain value from our productEnsure client event experience exceeds expectations and leads to positive reviews and contract renewalManage all client deliverables and information flow in a timely and accurate mannerAssist with logistics of gathering client materials, including travel and shippingConduct post‑event feedback calls to assess areas for improvement and opportunities for upsell/renewalPrepare weekly, monthly or quarterly reportsFormat information for internal and external communication – memos, emails, presentations, reportsOwn key performance indicators, including renewal rate and customer satisfaction scoresRequirementsMinimum of 3 years of full‑time, skilled post‑graduation experienceDirect experience in customer/client success within events or conferencesStrong academic background with a minimum of a 4‑year college/university degreeBasic knowledge of business software such as MS Office products, Google for Business, or similarOutstanding organizational and time‑management skillsExcellent verbal and written communication skillsThis is a full‑time salaried position. Starting salary is $75,000 CAD per year with opportunities for regular advancement and raises. The position is remote, but you should be available to meet with stakeholders based in or near the greater Toronto area if requested.We are committed to diversity and inclusion and have these values at the core of our hiring process.#J-18808-Ljbffr

📌 Customer Success Manager - C$75,000 A Year (Winnipeg)
🏢 From Day One
📍 Winnipeg