Senior Manager, Strategic Client CommunicationsCorporate Services – CommunicationsRegular full‑time, 35 hours per week, hybrid work mode with a minimum of two days on‑site per week. Location: 10 Peel Centre Drive, Brampton. Salary Range: $151,183 – $188,979 per annum (plus comprehensive benefits).At the Region of Peel, we’re committed to delivering exceptional client experiences through strategic, integrated communications. As Senior Manager of Strategic Client Communications, you’ll lead the development and execution of communication strategies that enhance customer service, foster loyalty, and support our business objectives.ResponsibilitiesServe as a strategic advisor to senior leadership on communication strategies and best practices, bringing forward innovative approaches and insights.Lead the development of key messaging and communications, including executive speeches and thought leadership.Oversee the integration of communication strategies across all channels, ensuring a consistent and seamless client experience.Develop and implement comprehensive strategic communication plans that align with business goals and enhance client relationships.Establish and maintain strong relationships with key stakeholders, both internal and external, to strengthen alignment and collaboration.Lead the integration of communication strategies across various departments and functions, ensuring alignment and consistency.Develop and implement communication frameworks and processes to ensure consistency and efficiency.Create and execute communication strategies for key client initiatives,



including product launches and service updates.Develop and manage communication budgets and resources effectively, ensuring optimal use of resources.Measure and report on the effectiveness of communication strategies, using data and analytics to drive continuous improvement and demonstrate impact.Champion a client‑centric approach to communication, ensuring all interactions are qualified, timely, and relevant.Develop and maintain brand guidelines and messaging frameworks to ensure consistent communication across all channels – brand voice, visual identity and positioning.Ensure consistent brand standards are upheld across every channel and touchpoint.Lead the development and implementation of thought leadership initiatives to establish the organization as a trusted authority.Own and drive the content strategy across a variety of channels – social, email, website, events – to create a cohesive brand voice and compelling narrative.Provide strategic direction and leadership to the client communications team, setting clear priorities and expectations.Foster a collaborative and high‑performing team environment that encourages innovation and accountability.Recruit, train,



and develop team members to ensure they have the necessary skills and knowledge to achieve their goals.Conduct regular performance reviews and provide feedback to team members.Mentor and coach team members to enhance their communication and leadership skills, supporting their professional growth.QualificationsBachelor’s degree in Communications, Public Relations, or a related field.10+ years of experience in strategic communications or client relations.8+ years of experience in leading and managing teams.Proven track record of developing and implementing successful communication strategies that drive measurable outcomes.Strong understanding of customer service principles and best practices.Excellent written and verbal communication skills, with the ability to influence senior stakeholders and diverse audiences.Strong analytical and problem‑solving skills.Ability to work effectively in a fast‑paced and dynamic environment.Ability to build and maintain strong relationships with stakeholders at all levels.Strong project management skills.BenefitsComprehensive Health, Dental, and Vision plan (including psychological health coverage) starting on the first day.OMERS Pension Plan with automatic enrolment.Vacation: 3 weeks per year, increasing with tenure.3 paid personal days and floating holidays.Flexible hours to support work‑life balance.Annual performance reviews with merit increases.Supportive, inclusive culture with a focus on diversity.Tuition reimbursement and development resources.#J-18808-Ljbffr

📌 Senior Manager, Strategic Client Communications - C$151,183 - C$188,979 A Year (Winnipeg)
🏢 Region of Peel
📍 Winnipeg