The Senior Manager, Customer Success is responsible for managing and growing strategic customer relationships within Bell Cyber’s cybersecurity services portfolio. This role ensures high levels of customer satisfaction, alignment with service delivery, and drives revenue growth through expansion within existing accounts.The role requires close collaboration with Security Operations, Qualified Services, and leadership teams to deliver value-driven outcomes while identifying opportunities to enhance customer security posture and expand services.This is a quota-carrying role, with compensation aligned to both base salary and performance-based incentives tied to revenue growth.Key ResponsibilitiesCustomer Relationship ManagementAct as the primary point of contact for assigned customer accountsBuild and maintain strong relationships with executive and operational stakeholders (including CISOs and IT leadership)Ensure customers derive measurable value from Bell Cyber servicesLead regular service reviews, Monthly Operational Reviews (MORs), and Quarterly/Annual Business Reviews (QBRs)Account Growth & Revenue ExpansionIdentify and drive opportunities for upsell and cross-sell within existing accountsDevelop and present tailored solutions aligned to customer security needsCollaborate with internal teams to develop proposals, pricing, and service strategiesContribute to pipeline development and forecasting activities for existing customersOwn and achieve assigned revenue targetsCustomer Success & RetentionProactively monitor customer health and satisfactionAddress risks, concerns,



and escalations in a timely mannerEnsure alignment between customer expectations and service deliverySupport contract renewals and drive high retention ratesInternal CollaborationWork closely with Security Operations, Professional Services, and leadership to ensure successful service outcomes.Act as the voice of the customer internally to improve services and processes.Participate in account planning and strategy development for key customers.Reporting & Account ManagementMaintain accurate account data, opportunities, and forecasts in CRM systems.Provide regular updates on account health, risks, and growth opportunities.Support leadership with reporting and business insights.Qualifications & ExperienceExperience in Customer Success, Account Management, or Sales within cybersecurity, IT services, or managed servicesProven ability to manage enterprise customer relationships and drive account growthStrong communication, presentation, and stakeholder management skillsAbility to work effectively across technical and business teamsExperience working with executive stakeholders is preferredCompensationThe position includes:A fixed base salary (Annual $120,000 - $140,000)A commission structure tied to revenue growth from existing customer accounts, as outlined in compensation plan.Performance ExpectationsPerformance in this role will be measured based on:Customer satisfaction and relationship managementAccount growth and upsell revenueCustomer retention and renewal successCollaboration with internal teamsAchievement of assigned upsell and account objectives#J-18808-Ljbffr

📌 Senior Manager, Customer Success - $120,000 - $140,000 A Year (Winnipeg)
🏢 Bell Cyber
📍 Winnipeg