Drive Seamless Solution Implementations and Elevate Customer ValueThe role of the Implementation & Service Specialist (ISS) is to manage the execution phase of the solution selling offering (ON!Track, Fleet Management, Health & Safety, Productivity Software, etc.). The role requires close partnership with internal teams of Solutions Consultants, Field Sales, and Operations to effectively deploy the implementation and elevate the customer experience. In this role you will also growing & protecting the customer value and return on investment through continuous activity and selling additional hardware, services and software within a specific geographical territory.What You'll DoMake outside, face-to-face business activities in relation to Tool Service Solutions growing a loyal customer base within a designated geographical area while strengthening the company’s position or market share within the territoryDevelop, analyze, and manage business plans related to the customer database to effectively maintain and grow Tool Service SolutionsUsing Time and Territory Management (TTM), zone territory by customer potential and previous sales, create/own daily schedule, and utilize sales productivity toolsDemonstrate consultative selling; convince customers thatthey have a need for a product or serviceDemo Hilti products and services in person, face-to-face, with customersTrain the customer on Hilti Tool Service Solutions at all levels of the companyIdentify the key customer roles and understand their responsibilities and needs; obtain appointments with entry level decision makers at construction/ industrial companiesAnalyze and identify which customers to target, what criteria to use to select customers, and create business plans to identify customer potential and where service,



software & hardware gaps exist in a customer’s processesCollaborate with a variety of departments within Hilti to complete activities and achieve goals (materials management, logistics, credit, marketing, technical services, and customer service)Collaborate with field sales team in contract negotiations with customer; assess risk and reach profitable agreements and long-term customer engagementDuring Solution Implementations, define/manage overall project schedule; assign tasks/deadlines to project team as necessary during execution of workRepresent Hilti in customer’s project meetings and follow‑up with existing customer platform to sell additional training services, webinars, and collect feedback from our key users.Additional duties as assignedWhat You’ll BringIn addition to a competitive base salary and bonus potential, we offer a robust benefits package including a generous paid time off policy that includes vacation, personal days, health & wellness, and 2 days per year to give back in your local community, paid family leave, educational reimbursement, 401(k) matching, medical/dental/vision coverage, and a variety of other benefits to fit the needs of our employees.We will give you the tools you need to succeed through hands‑on integration training and will support your continued career development through ongoing training and mentoring, targeted leadership programs,



and opportunities for international assignments in any of the 120+ countries in which we operate.What’s In It For YouThe salary range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skills sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate is for this particular job posting. Please be advised that a different location may result in a different range. At Hilti, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $65,000 - $75,000 with bonus at target of approximately $5,000-$6,000In addition to a competitive base salary and bonus, we offer a robust benefits package including:Medical/Dental/Vision effective the first day of the month following employmentTeam member Only coverage premiums paid by HiltiBasic Life, Accident and Disability (AD&D;) insurance paid by HiltiBusiness Travel Accident paid by HiltiBasic Dependent Life Insurance paid by HiltiOption Life, AD&D;, and Critical Illness for team member and dependentsShort-term Disability paid by HiltiRegistered pension plan with dollar-for-dollar matching up to 5%. Eligible to participate after 12 months of continuous service with immediate vestingGenerous Paid Time Off policy and holidays including two days to give back to your local communityPaid parental leave, sabbaticals, military leaveUp to five days per year of back‑up daycareEmployee Assistance Program (EAP), company‑paid wellness screeningsOpportunities for growth – shift careers, support your professional development, or get assigned to any of the 120+ countries in which we operate#J-18808-Ljbffr

📌 Implementation & Service Specialist - $65,000 - $75,000 A Year (Winnipeg)
🏢 HILTI
📍 Winnipeg