ResponsibilitiesEnsure all Zendesk tickets are handled in a timely manner.Support customers worldwide by phone, email, TeamViewer and on site.Document, maintain and follow up on all customer inquiries through the Tracking System database.Assist in debugging, fault finding and root cause analysis of prototype and standard machines, including system level testing and PLC programs, in-house and at the customer’s site.Create training materials and train customers in the use of company products.Install and commission new equipment.Calibrate and verify testers.Maintain and repair testers onsite.Assist Project Managers with open issues on equipment in-house and at customer sites, for Factory Acceptance Tests (F.A.T.) and Site Acceptance Tests (S.A.T.).Validate and verify application performance on new and existing D&V products as required.Process, monitor and follow up on completion of RMAs as assigned.QualificationsSc.



in Electrical/Mechanical Engineering.Excellent written and oral communication skills.Five or more years in a technical support role.Outstanding troubleshooting and diagnostic capabilities for electronic, electromechanical, and electrical systems.Excellent customer service and relationship‑building skills.Robust problem‑solving and analytical skills.Advanced knowledge of electronic circuit applications.Advanced knowledge of computers and programming.Ability to work collaboratively with engineers, programmers, and sales professionals.Familiarity with automotive electromechanical systems and electronics is an asset.Willingness and ability to travel (drive and fly) to the USA and overseas.Valid passport and driver’s license.BenefitsSalary: $60,000 – $70,000 per year.#J-18808-Ljbffr

📌 Field Service Engineer - $60,000 - $70,000 A Year (Dorval)
🏢 D&V Electronics
📍 Dorval