Your MissionWe are looking for a Customer Success Manager (Hybrid-Scale) to manage a strategic book of 100+ accounts. In this role, you aren’t just a "process-runner"—you are a portfolio lead. You will use data and automation to maintain a wide reach, while carving out the time for high-touch intervention and Quarterly Business Reviews (QBRs) for your highest-impact accounts. This role is perfect for a CSM who loves the efficiency of a 1:many approach but still thrives on driving deep, strategic value during 1:1 executive sessions.What You’ll DoNet Dollar Retention (NDR) : Owning the health and growth of your total book of business.Strategic Engagement : Leading QBRs and success planning for approximately 20% of your accounts to ensure long-term alignment.Full Lifecycle Management : Driving adoption, renewals, and expansion across both your automated and high-touch segments.Risk & Health Mitigation : Using health scores to identify and save at‑risk accounts before they reach the renewal window.The "Scaled Playbook" : Refining the automated sequences that support your other 80 accounts so they remain successful with minimal manual effort.Who We’re Looking ForExperience : 3–5 years in Customer Success or Account Management,



ideally with experience managing 50+ accounts.The Balance : Ability to pivot from a high‑level automated campaign to a high‑stakes 1:1 executive presentation.The Analytical Edge : Comfort using CS platforms (like Planhat or Gainsight) to segment accounts and prioritize your day.The Strategist’s Mindset : You don’t just "check‑in"; you understand how to navigate an account to find the real business pain.Efficiency : A "builder" mentality—you enjoy creating the templates and workflows that make managing 100 accounts feel like 20.BenefitsCompetitive compensationRemote‑first/hybrid‑flexible work setupsHealthcare coverage offered from day 1Retirement plans including company matchUnlimited PTOAnnual learning & wellness benefitMonthly book perkCareer progression & professional developmentIn‑office lunch and commuter benefits for those located in our hub locationsSalary range for this roleCAD $95,000 OTE - $114,000 OTEWe are an equal chance employer and provide accommodations upon request throughout the recruitment process, in accordance with local legislation. Please let us know if you require any support, and we’ll work with you to meet your needs.#J-18808-Ljbffr

📌 Customer Success Customer Success Manager Toronto - C$95,000 - C$114,000 A Year (Winnipeg)
🏢 AfterShip Group
📍 Winnipeg