4 weeks ago Be among the first 25 applicantsThis range is provided by Aviso. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.Base pay rangeCA$110,000.00/yr - CA$125,000.00/yrAviso:At Aviso, we are dedicated to improving the financial well-being of Canadians. As a leading wealth management organization, we are committed to leadership, innovation, partnership, responsibility, and community. Working with talented and energetic professionals who exemplify our values every day, you will quickly notice that our people and dynamic ‘oneaviso' culture sets us apart. If you are looking for interesting and challenging work, at a company committed to its people, find out more about what Aviso has to offer at www.Aviso.Ca.The Prospect:We're looking for a Manager, Technology Change Control to join our Technology Operations & Support Partners Team.Reporting to the Director, Service Delivery and Operational Governance, the Manager, Technology Change Control is responsible for overall Technology Change Control process effectiveness, leading continuous process improvement, and process performance tracking in alignment with business objectives. Acts as a facilitator, responsible for the overall change control process. This position will also be responsible for running and managing releases of critical applications and overseeing the underlying process and policies.Who you are:Service - You put your clients' needs first. You advocate service excellence, and work to deliver client-centric solutions, and proactively develop strategic partnerships that allow Aviso to become a trusted advisor and partnerExecution - You are committed to achieving your goals and to succeed. This includes focusing on "getting things done", as well as recognizing and taking advantage of opportunities as they arise. You are consistently looking for ways to improve your personal best and see value in continuous improvement. You take accountability for your actions and learn from mistakesCollaboration - You work collaboratively with others with the common goal of driving positive results. Making meaningful contributions to your team to achieve organizational goals is a priority. You proactively encourage collaboration, build trust and inclusion, and work to establish effective relationships both inside and outside of the organizationLeadership - You lead your team and provide regular direction, guidance, coaching, and motivation, all while striving for peak performance. You assist them in overcoming obstacles through additional resources, removal of roadblocks, and providing the level of support required for their success. You delegate and deliver feedback based on the in-depth understanding of your individual team membersWhat your day looks like:Own, set up and maintain the IT change control process and responsible for tools including automation for Change Advisory Board approval process. Plan, schedule and chair IT Change Advisory Board meetingsManage all IT changes to production environments including applications, operating system and software changes. Accepts, prioritizes, and categorizes change requests. This also includes changes driven by vendors, partners and service providers. Manage the change portfolio; identify & address issues as they ariseAct as the central point of contact for requests for any change to IT production environmentsCreate, design, and review standard operating change procedure documentation, communication, reporting, monitoring, and audit requirements. Define change templates to pre-fill standard changes to save time, workflows to execute process and success factors and metricsEnsure all changes are recorded,



properly reviewed including an accurate risk assessment and impact analysis and managed in a controlled methodRun the release cycle for critical applications when needed. Ensure all release packages can be tracked, installed, tested, verified and/or uninstalled or backed out if appropriateDocument Release and change policies and procedures for continual improvementsAssess change readiness and identify key stakeholders that may need to be in the IT CAB meetingRun the emergency and regular CAB end to end from an accountability perspective. Update the change log with progress updates, including any actions to correct problems and/or to take opportunities to improve service qualityEnsure that documentation is accurate and complete, meets audit requirements and support internal and external auditsProvide extensive reporting, metrics, statics, Key Performance Indicators (KPI's)/Key Risk Indicators (KRI's) to IT LeadershipProduce quality metrics for change control statistics and leverage performance measurements to continually improve the change control processTrain all applicable staff on the change control process, ensuring changes are communicated to all impacted areas/teamsHold others accountable for change execution. Working in a cross functional environment, managing sponsor expectations, and vendor deliverables in changesRequirementsYour experience and skills:7+ years of experience in Service Delivery, IT service management3+ years of experience in a managerial/ leadership roleThe Change and Release manager needs to be efficient in running critical, major and minor changes as well as releases in the organizationAccountable for all changes and their outcomes, work closely with stakeholders, and able to persuade and motivate others to achieve optimal outcomes that are mutually beneficialCreative person who can demonstrate innovative improvements across a broad spectrum of activitiesReviews change requests for completeness, encompassing documentation, approvals, and post-implementation reviewStrong team player with the ability to take ownership of workITIL knowledge of Change, Release and Incident management framework. ITIL certification is preferredHighly developed analytical, problem solving, organizational and time management skillsAbility to communicate effectively both orally and in writing using technical terms with members from various teams across the organization, adapting easily to changing priorities and needs, and working on multiple projects with tight, sometimes conflicting deadlines are requiredAdvanced knowledge of software development, lifecycle, Agile structure, ITIL processesDemonstrated customer service, client relations and team leadership skills are requiredExperience working in an Agile environmentProject Management, Knowledge of ServiceDesk/Servicenow, Azure DevOps, Sharepoint and application development lifecycle experience an assetMust be able to work independently with minimum supervision. Requires exceptional organizational skills, problem solving skills,



and flexibility in changing prioritiesBe a team player with the ability to share knowledge and develop colleagues for the overall benefit of the team and organizationFluent communication skills in English are required and bilingual skills in French are an assetBenefitsWhy Aviso?At Aviso, you will find a dynamic and inclusive culture that rewards innovation and celebrates success.Competitive compensation package that rewards and recognizes individual contributionsExcellent health, dental and insurance benefits to meet the diverse needs of our employeesGenerous vacation time, fitness benefit, parental leave top-up optionsMatching contributions to our retirement programCommitment to the continuous improvement of our staff through learning & development and an education assistance programRegular social events to foster teamworkYour InformationBy submitting your application, you consent to the collection, use, and disclosure of your provided personal information for the purposes of assessing your qualifications and suitability for employment with Aviso. Your information will be handled in accordance with applicable Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and relevant provincial legislation. Your data may be shared with authorized personnel involved in the recruitment process and retained only as long as necessary to fulfill these purposes or as required by law.Further information is available on the Privacy link on our Career Page - Privacy PoliciesEqual Employment OpportunityAviso welcomes and encourages applications from all qualified individuals including persons with disabilities. If you require an accommodation, we will work with you to meet your needs in all stages of the hiring process.We thank all applicants for their interest, however, only those selected for further consideration will be contacted.No recruiters or agencies, please.Company Overview:Aviso is a leading wealth management and investment services provider for the Canadian financial industry, with approximately $145 billion in total assets under administration and management, and over 1,000 employees. We're building a comprehensive, technology-enabled, client-centric wealth services ecosystem. Our clients include our partners, advisors, and investors. We're a trusted partner for nearly all credit unions across Canada, in addition to a wide range of portfolio managers, investment dealers, insurance and trust companies, and introducing brokers. Our partners depend on Aviso for specific solutions that give them a competitive edge in a rapidly evolving, highly competitive industry. Our investment dealer and mutual fund dealer and our insurance services support thousands of investment advisors. Our asset manager, NEI Investments, specializes in investing responsibly. Our online brokerage, Qtrade Direct Investing, empowers self-directed investors, and our fully automated investing service, Qtrade Guided Portfolios, serves investors who prefer a hands-off approach. Aviso Correspondent Partners provides custodial and carrying broker services to a wide range of firms. We have offices in Toronto, Vancouver, Montreal, and Winnipeg. Aviso is backed by the collective strength of our owners: the credit union Centrals, Co-operators/CUMIS, and Desjardins. We’re proud to power businesses that empower investors.A career with Aviso means being part of a group of talented, energetic professionals who live their values every day, and belonging to an organization dedicated to your success and career development. If you're looking for interesting and challenging work, at a company committed to its people, apply to join our team.SalaryThis position is posted with an expected salary range of $110,000- $125,000 CAD annually. Individual compensation packages are based on various factors unique to each candidate and the requirements of the position.#J-18808-Ljbffr

📌 Manager, Technology Change Control - C$110,000 - C$125,000 A Year (Winnipeg)
🏢 Aviso
📍 Winnipeg