BenefitsHealth & wellbeing resources and programsPaid vacation, personal, and sick days for work‑life balanceCompetitive compensation and benefits packagesWork‑life balance in a hybrid environment with at least 3 days in officeCareer growth and development opportunitiesOpportunities to contribute to community causesWork with diverse team members in an inclusive and collaborative environmentJob OverviewThe Fraud Investigator oversees the daily operations and structural components of the Fraud Operations Department, including functions outsourced to third‑party service providers and the prevention, detection, analysis, mitigation, and recovery of fraud for Questbank. Reporting to the Senior Manager, Fraud Operations, the role supports the bank's fraud mitigation strategy, balancing loss reduction, regulatory compliance, and a positive customer experience.ResponsibilitiesPrepare, generate, and maintain regular reports and dashboards detailing Key Performance Indicators (KPIs) and Key Risk Indicators (KRIs) related to fraud losses and operational efficiency.Assist in the ongoing monitoring and analysis of fraud data, identifying emerging patterns, trends, and specific fraud schemes impacting the bank's products.Ensure accuracy, completeness, and consistency of fraud case data within tracking systems to support thorough analysis and management reporting.Draft, update, and organize critical operational documentation, including fraud procedures, playbooks, process maps, and internal control narratives.Assist in the preparation of training and awareness materials for the Fraud team and business partners.Gather and organize documentation and evidence required for internal audits, compliance reviews,



and regulatory submissions related to fraud controls.Schedule, prepare materials for, and document outcomes of working sessions and meetings with internal stakeholders (e.G., IT, Cyber, Operations).Coordinate operational inquiries and information exchange with external partners, such as Interac, VISA, and MasterCard, as directed by the Senior Manager.Serve as a working team member on fraud management projects, executing assigned tasks related to the implementation of current tools, systems, or process improvements.Qualifications & ExperienceStrong analytical skills relating to a wide variety of banking and investment products and services, with a demonstrated ability to interpret complex data and identify patterns and trends.Solid knowledge of fraud schemes, techniques, and emerging trends across various financial products and services.Comprehensive understanding of regulatory requirements related to fraud prevention and reporting, such as AML and KYC regulations.Proficiency in utilizing fraud detection tools, data analytics, and risk management technologies.Exceptional problem‑solving and decision‑making abilities, with keen attention to detail.Strong time‑management and organizational skills,



with the ability to prioritize and manage multiple initiatives to meet deadlines while ensuring high quality of work.Strong planning, presentation, project management, and relationship‑building skills.Excellent written communication skills, with the ability to write procedures, scoping documents, and meeting summaries at the appropriate level of detail.Understanding of industry KPIs and KRIs.Bachelor’s degree in Finance, Business Administration, Data Analytics, or a related field.3+ years of experience in fraud operations, financial crime investigation, or a highly analytical risk role within the financial services industry.Strong communication and interpersonal skills, with the ability to effectively liaise with stakeholders at all levels, both internal and external.Self‑motivated, energetic and results‑oriented, committed to adding value to the organization.Proficient in Google Suite applications.Additional Desired SkillsCertified Fraud Examiner (CFE) or Certified Financial Crime Specialist (CFCS).Knowledge of fraud and privacy legislation in multiple provinces.CompensationBase salary range: $55,000 – $65,000.Final compensation package commensurate with experience, skills, and geographic location (Canada), including a comprehensive benefits plan and a competitive incentive (bonus) program for full‑time permanent roles.EEO StatementWe are committed to fostering a diverse, inclusive, and accessible work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability, or any other protected characteristic.#J-18808-Ljbffr

📌 Fraud Investigator (Questbank) - $55,000 - $65,000 A Year (Winnipeg)
🏢 Questbank
📍 Winnipeg