Compensation Information$65,000 to $70,000 per annumPhysical RequirementsMedium; work activities involvehandling loads up to 20kg; predominantly in an indoor setting. This job position requires physical presence at the designated location.Perks and BenefitsWinter/Summer Season Lift, Trail and Golf passesInitial entitlement to three weeks of paid vacationBenefits plan and additional wellness components, including Health Spending Account and EFAPParticipation in our RRSP and matching DPSP programsCompany supported training and professional development opportunitiesDining discounts within our hotel & Resort-owned outletsRetail discounts in our Resort-owned outletsFriends and family rates at the Sun Peaks Grand HotelReciprocal programs with partnering ski areas & hotelsEligibility for our ‘Pay for Performance’ incentive bonus program (after qualifying period), awarded to top performersSkills and QualificationsFive years minimum F&B experience, coupled with some progressive supervisory experience within a hotel setting.Serving it Right certification.Food Safe certification.Dedicated to working within a dynamic team that focuses on collaboration and guest experience.Excellent food and wine knowledge.Proficiency with computer systems required, such as Micros POS.Professional demeanor with a passion for exceptional guest service and the ability to anticipate guest needs.Ability to motivate and support a team in a multi‑tasked environment.Effective communication skills, both written and verbal, as well as excellent problem‑solving abilities.Excellent organization, attention to detail and time management skills with the ability to multi‑task.Leadership skills with the ability to coach,



redirect and motivate team members in a fast‑paced environment.Primary ResponsibilitiesManages the Food & Beverage operations and ensures that the established SPG Standards of Service are executed professionally and consistently.Takes note of opportunities to improve processes and remove barriers that weaken the guest experience.Oversees the guest resolution using established SPG Standards of Service.Interacts with guests throughout their dining experience with a focus on delivering an elevated experience.Drives customer loyalty by building individual connections with guests.Acts as an ambassador of the Hotel & Sun Peaks with the ability to promote internal and external events.Solicits feedback from the F&B team and guests to identify ongoing improvement opportunities.Owns the departmental training of Bartenders, Servers, and Hosts/Hostesses on F&B operations.Manages the F&B team, finding coaching opportunities throughout each day, ensuring continued growth and development for all team members, documenting appropriately.Receives feedback from the F&B Supervisors regarding Bartenders, Servers, and Hosts/Hostesses and opportunities for growth or performance management needs.Conducts employee performance reviews and suggests team member advancement opportunities when aptitude & engagement are present in entry‑level positions.Ensures team members have current knowledge of menu offerings and pricing.Encourages and builds mutual trust, respect and cooperation among Front of House and Back of House team members, ensuring team members are treated fairly and equitably.Assists in emergencies, making prompt decisions in the best interest of the guest and the Hotel.Equal Chance & Legal DisclosuresWe are an equal opportunity employer, committed to building a diverse and inclusive culture, and encourage applications from all qualified individuals.We acknowledge that we live, work, and play on the traditional territory of the Secwépemc People.#J-18808-Ljbffr

📌 Outlet Manager - $65,000 - $70,000 A Year (Winnipeg)
🏢 Sun Peaks Grand Hotel
📍 Winnipeg