Job Description SummaryThe Catering Sales Manager sets the tone for Sonesta’s Culture of Caring. We expect leaders to focus on creating amazing moments for guests and team members and dig deep to find ways to create success for their team. The primary responsibility is to drive results through their entire department and achieve hotel’s revenue and profitability goals. The Manager will develop business through direct sales solicitation; secure new accounts, maintain existing accounts, service group programs & catering functions, and execute tactical sales plans strategy to maximize the profitability of the hotel while maintaining guest satisfaction.Work EnvironmentThis position works mostly in a service environment, with some office time. Strong floor presence is required.Expected Hours of WorkMonday to Friday, 8:30am to 5pmMay occasionally be asked to work in evening or on the weekendEducation and ExperienceSome College plus 1-2 years sales or catering related experience, or equivalent combination of education and experience.Knowledge of hotel and food & beverage operations preferred.Must speak fluent English. Other languages preferred.Understanding of and previous experience in a union environment a plus.Principal Duties & ResponsibilitiesGuest Experience & Brand StandardsConsistently deliver the hotel’s GUEST service model, ensuring warm, personalized, and proactive service at all touchpoints.Own and resolve guest requests or concerns, ensuring guest satisfaction before, during, and after events.Sales & Business DevelopmentDevelop and maintain a strong client base across social, corporate, and group segments through proactive inside and outside sales efforts.Actively prospect, qualify, negotiate, and secure new catering, social, and small meeting business to meet or exceed revenue goals.Prepare, negotiate, and manage contracts, room blocks, function space, and catering event orders within approved guidelines.Respond to inquiries and prepare tailored proposals in accordance with departmental standards.Event Planning & ExecutionService social and group events from initial booking through on-site execution, including management of group room blocks.Coordinate with hotel departments to ensure all event details are communicated and delivered to standard.Conduct site inspections, client meetings,



and special event presentations both on-site and off-site.Be present for events as needed to ensure proper setup, execution, and guest satisfaction.Client Relationship ManagementMaintain accurate client files and sales systems, ensuring timely updates and reporting.Conduct post-event follow-up to confirm satisfaction and secure repeat business.Entertain and host clients in alignment with company and hotel policies.Financial & Administrative ResponsibilitiesContribute to budgeting, forecasting, and sales reporting for assigned market segments.Support achievement of revenue and expense targets in collaboration with leadership.Participate in sales action planning, trade shows, sales trips, and industry events as assigned.Leadership & CollaborationPromote teamwork and service excellence through daily communication and cross-departmental collaboration.Lead by example, operating with integrity, professionalism, and respect.Support a positive workplace culture aligned with company values and GUEST People Standards.Additional ResponsibilitiesAssist clients with menu planning and event details in coordination with the Banquet and Culinary teams.Perform other duties as assigned.Ideal CandidateProven track record delivering exceptional guest and client experiences.Strong sales, analytical, and problem-solving skills with the ability to take action.Excellent verbal, written, and interpersonal communication skills.Strong organizational skills, attention to detail, and ability to prioritize effectively.Knowledge of the hotel and hospitality industry.Ability to interact professionally with guests, colleagues, and third parties to reflect positively on the hotel and brand.Physical ability to stand, walk, bend, lift up to 25 lbs, and move within hotel spaces as required.Willingness to work nights, weekends, or holidays, and travel for events, workshops, or trade shows as needed.A valid driver’s license may be required.Passion for social luxury and creating memorable,



high-touch events.Pay Range$65,000.00 to $70,000.00 annual base pay offered may vary depending on various factors including but not limited to job related knowledge, skills and job specific experience/overall experience and are eligible for a bonus plan.Union/Non-Union PositionThis is a non-union roleAccessibility StatementThe Yorkville Royal Sonesta Hotel is committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. If you need accommodation, please let Human Resources know.Equal Prospect EmployerWe are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to the following protected grounds under The Ontario Human Rights Code or any other characteristic protected by local, Provincial, or Federal laws, rules, or regulations.AgeAncestry, colour, raceCitizenshipEthnic originPlace of originCreedDisabilityFamily statusMarital status (including single status)Gender identity, gender expressionReceipt of public assistance (in housing only)Record of offences (in employment only)Sex (including pregnancy and breastfeeding)Sexual orientation.BenefitsSonesta recognizes that benefits play a vital role in helping ensure the health and financial security of employees and their families. We offer a variety of benefits to our employees including:Salaried FTE BenefitsFood and Beverage DiscountRRSP MatchDrycleaningCompetitive Medical and dental benefitsCompetitive Extended health care coverageVarious employee perks and benefitsTuition reimbursementEmployee Assistance ProgramCompetitive Short- and Long-term disability programPaid vacationPaid sick daysEmployee discounted hotel rate- for all Brands within the companyUnionized FTE BenefitsFood and Beverage DiscountRRSP MatchTool and shoe reimbursementCompetitive Medical and dental benefitsCompetitive Extended health care coverageVarious employee perks and benefitsTuition reimbursementEmployee Assistance ProgramCompetitive Short term disability programPaid vacationPaid sick daysEmployee discounted hotel rate- for all Brands within the companyUnionized PTE BenefitsFood and Beverage DiscountEmployee discounted hotel rateTool and shoe reimbursementVarious employee perks and benefitsEmployee Assistance Program#J-18808-Ljbffr

📌 Catering Sales Manager - $65,000 - $70,000 A Year (Winnipeg)
🏢 Sonesta
📍 Winnipeg