Edmonton, AB, CanadaJob DescriptionPosted Tuesday, March 24, 2026 at 8:00 AMCatholic Social Services is currently seeking a full time overnight, 42 hours per week,Front-Line leaderin EDMONTON to join our team. Providing excellent client-centered care, you are confident, thoughtful, and motivated to achieve success when supporting others in your community.One position has a weekly full time (overnight) schedule of (8pm -8am) 4 on - 4 off rotation at PCC.OverviewMistahimaskwa House:This program is for youth 12-19 who have been exposed to substance, physical and mental abuse, sexual exploitation, physical/mental trauma and who also have severe complex mental health needs. Mistahimaskwa/PCC is a program designed to help youth with their mental health needs in a residential setting with extra supports such as; higher ratios of staff and in collaboration with supports from Alberta Health Services who are on site daily. These are youth who currently cannot be supported in other residential setting. With the support from both CSS and AHS, we work clients using harm reduction principles and practices to which promote empowerment and stabilization.Job SummaryReporting to the Team Leader, the Front Line Leader oversees the operations of the program in the absence of the Team Leader, generally outside of regular business hours. The Front-Line Leader also ensures the children and youth clients while located at the program facility experience a safe, warm, and positive environment where their basic needs are met (food, clothing, shelter, healthcare, and safety). Additionally, the Front-Line Leader assists with training, supervising, and evaluating employees who provide direct services to clients with humility, compassion, and respect. This position also represents the Agency within the community and liaises with community partners.Responsibilities include but are not limited to:Employee ManagementUnderstands, supports, promotes, and adheres to the Agency’s vision, mission, values, and organizational ethics, and treats all persons with humility, compassion, and respectPresents as a positive and professional role model and ambassador for the Agency in interactions with clients, stakeholders, and the public. Maintains respectful personal boundariesCommunicates effectively and respectfully in a professional and confidential manner with all Agency employees, and internal and external stakeholdersEstablishes and maintains respectful, cooperative working relationships with employees and key stakeholdersAssists with day-to-day operations and programming of the programAssists with on-site orientation, training, and performance monitoring of program personnel, including part-time, contractual, overnight, weekend, volunteer, student, and casual workersParticipates in the orientation of new employeesAssists in preparing shift schedules for relief and additional shifts to ensure appropriate employee/shift coverageMonitors, supervises, and reports to the Team Leader the performance of the program personnel assignedMonitors and records in-service training and development of program personnelPresents in-service training and attends committees and meetings deemed necessary or appropriate by the Team Leader/Program ManagerFacilitates team communication and ensures the team is involved in decision-making processes as applicableMonitors assigned core team responsibilities (e.G. petty cash, stationery purchases, food purchases, incentives, medication orders, recreation activities, camera booking, and maintenance, file audits)Assists in the collection, checking/approval, and submission of time sheets and Leave of Absence (LOA)



requests received from program employeesPrepares fire drills, occupancy, and other reports required by the programEnsures serious occurrence reports are properly documented and submitted in a timely manner to the immediate supervisor or designateProgram Planning/AdministrationProvides on-site support to the clients on an individual, family, and group basisPrepares for, attends, and participates in committees and service meetings.Completes and submits monthly documentation as per standard procedures on or before assigned due dates, such as employee timesheets, month-end progress reports, case notes, mileage, cheque requisitions, etc.Attends and actively participates in scheduled team meetings. Supports team initiatives and helps to identify problems and suggest solutionsRegularly updates the Team Leader/Program Manager on program activities and developmentsClient Care/ServiceCommunicates effectively and respectfully in a professional manner with clients, both verbally and in writing. Actively listens to clients to understand their needs while being aware of and responding to non-verbal communication.Identifies and provides the community resources required to support clients according to the risk assessmentEnsures that appropriate client care is implemented and provided by our employeesAttends Service Team Meetings and Conflict Resolution Meetings as neededAssists in maintaining building and equipment according to Agency standardsSubmits request for equipment purchase as requiredPerforms other related duties as requiredWhat This Job RequiresMinimum of a Diploma in a Human Services discipline or equivalentA degree in a Human Services discipline is an assetAdditional relevant certifications or designations considered an assetMinimum of three (3) years of professional experience with family violence, addictions, and high-risk behaviorsMinimum of one (1) year of professional supervisory experience preferredEquivalent combinations of education and experience may be consideredThe ideal candidate will have an organized and compassionate approach to the work, strong teamwork skills, a commitment to developing positive supporting relationships, and experience supporting families. Other qualifications include:Sound knowledge of the following techniques is required: crisis intervention, anger diffusion, conflict intervention, and resolution?Effective English-language communication skills, both verbal and written, to communicate, understand, comprehend, and comply with all job requirementsHigh level of professionalism, confidentiality, and diplomacy; with the ability to manage sensitive and confidential information and comply with all regulatory requirements and Agency Privacy and Confidentiality policies and proceduresA high degree of resourcefulness and flexibility to adapt to changing needs of clients, circumstances, programs, and AgencyKnowledge of and effective collaboration with internal and external stakeholders, professionals, service providers,



and community resourcesCompetent in working with applicable Microsoft Office suite programsProficient in the use of other Agency-assigned computer applications and databasesFacilitation skills and ability to make presentations and facilitate workshopsProven problem-solving skills with the ability to visualize and deliver creative solutionsProven delegation, negotiation, and leadership skills.Ability to identify front-line themes and trends and postulate corresponding solutionsAbility to work collaboratively as a member of a team as well as independently with minimal supervisionAbility to support employees to increase their competencies and learn from their experience in a strength-based mannerAbility and willingness to work various shifts (which may include nights, days, evenings, and/or weekends) as required to meet client and/or Agency needsAbility and willingness to travel, as required, to different offices, programs, and other sites to attend and/or conduct meetings, and/or trainingConditions of workFlexible work hours are required which may include rotating nights, days, early mornings, evenings, and weekends. Overtime hours may be required. Advance notice will be provided when possibleAs our program operates 24 hours per day and to meet the needs of our clients, flexible work hours are required which may include rotating nights, days, early mornings, evenings, and weekendsOccasionally works in a standard office environment with standard office equipmentRegular interactions with external contacts including clients, client's family members, key stakeholders, partners, government agencies, and members of the communityRegular interactions with internal employeesMay be exposed to infectious waste, diseases, and conditions including viruses and pathogens (bloodborne and/or airborne)Occasional travel is required throughout Edmonton & surrounding areasPolice Information Check including vulnerable sector search, Intervention Record Check and/ or summary of driving record are conditions of employment and the financial responsibility of the candidate.What We OfferThe hourly rate for this position is$25.788 - $29.011per hour based on qualifications and experience.This position will be eligible for a$2.00/per hourProgram PremiumWe offer flexibility and supportive working environment.Flexible benefit options when eligible.Work within a highly collaborative, team-oriented organization, where your ideas are heard, and you can see your impact daily.Growth Opportunities: apply and grow your skills within a dynamic, innovative and expanding Agency that is taking a leadership role in our industry.About Catholic Social ServicesYou will be joining an established Agency that is guided by faith to care for and bring hope to people in need with humility, compassion and respect.With more than 60 years of service delivery, Catholic Social Services is one of the largest multi-function social services agencies in Canada, with more than 1900 staff, and hundreds of volunteers delivering 130+ programs throughout Central Alberta and Edmonton.Our values are at the core of everything we do!Humility : We acknowledge with gratitude our human abilities and limitations. We demonstrate humility by doing the best that we can with the resources that we have.Compassion : We respond to people in need with love. We demonstrate our compassion by caring for people without judgment and without condition.Respect : We demonstrate our respect by being personally present, open and attentive to those we care for and by honouring their dignity and freedom.We thank all applicants. Only candidates selected for an interview will be contacted.We embrace diversity and offer equal opportunities to all qualified applicants regardless of origin, culture, ethnicity, age, ability, gender identity, and people of faith or no faith.#J-18808-Ljbffr

📌 Front Line Leader (Ft) - Mistahimaskwa House - C$25.8 - C$29.0 An Hour (Winnipeg)
🏢 Catholic Social Services
📍 Winnipeg