Love live sessions? Calm under pressure? Great with technology? We've got a remote role that plays to your strengths! We are building a talent pipeline of casual, part-time Training Support Representatives who have the flexibility to step in as needed to support our 1-to-3-day training programs. The ideal candidate will be quick-thinking, technically savvy (especially with Zoom), calm, and reliable.As a Training Support Rep, you won't be front and center, but you will be essential at ensuring our virtual programs are running like clockwork. This role is ideal for individuals seeking flexible, supplemental work rather than a guaranteed set of hours. Program assignments are scheduled based on business demand, with full-time resources prioritized. Further details regarding work schedule are provided in the "Additional Information" section below.Key ResponsibilitiesTechnical Support & TroubleshootingSet up and test virtual platforms (Zoom, Teams, LMS) prior to sessionsMonitor and manage breakout rooms, screen sharing, polls, and engagement tools during live programsTroubleshoot participant connectivity and audio/video issues in real timeCoordinate with IT or vendors for escalated technical problemsProgram OperationsConfirm attendance and ensure sessions stay on scheduleShare knowledge check links, track results, and flag issues to the Executive InstructorManage end-of-day communications and post-session content distributionAssist with uploading materials, permissions,



and pre-session tech setupInstructor SupportAct as the Executive Instructor's technical partner during sessionsHandle behind-the-scenes logistics so the instructor can focus on deliveryMaintain calm and professionalism under pressureParticipant AssistanceProvide real-time support for technical challenges without disrupting the flow of the sessionCommunicate troubleshooting steps clearly and professionallySuccess ProfileQualifications:Experience using and troubleshooting virtual platforms including Zoom, Teams, Webex, etc.Prior experience in virtual training support or technical customer service strongly preferredExcellent problem-solving and multitasking skills under time pressure.Explicit, professional communication style.Reliable internet connection and quiet home office setup.Additional InformationTime Commitment & SchedulingNo guaranteed minimum hoursPrograms run weekdays during the day, evenings and occasional weekendsEstimated volume:Off season (May-August): approximately 1 program per monthPeak season (September-April): up to 2-3 programs per monthCandidates must be comfortable with short-term, program-based assignmentsTraining & OnboardingSelected candidates will complete a 4 week paid training and onboarding period to ensure readiness to independently support programs. Must be able to commit to a 9am-5pm schedule for the first 4 weeks to complete onboarding/training.Travel RequirementsThis role may require up to 10% travel for on-site program support (all expenses paid), but most support will be for virtual programs.Work LocationThis is a remote role in Canada, with a strong preference for Eastern Time Zone.Compensation$25-30/hr CAD is the projected hourly rate.#J-18808-Ljbffr

📌 Training Support Representatives - Part-Time/Casual - C$25 - C$30 An Hour - Part Time (Winnipeg)
🏢 Prosci
📍 Winnipeg