Additional InformationRelocation Assistance AvailableJob Number: 26030697Job Category: Property LeadershipLocation: Delta Hotels Fredericton, 225 Woodstock Road, Fredericton, New Brunswick, Canada, E3B 2H8Schedule: Full TimeLocated Remotely: NPosition Type: ManagementPay Range: $162,000-$214,000 annuallyBonus Eligible: YStock Package: YJob SummaryFunctions as the primary strategic business leader of the property with responsibility for all aspects of the operation, including guest and employee satisfaction, human resources, financial performance, sales and revenue generation, and delivering a return on investment to both Marriott International and property ownership. Verifies implementation of service strategy and initiatives with the objective of meeting or exceeding guest expectations, increased profit and market share. Holds property leadership team accountable for strategy execution and guides their individual professional development. The position verifies that sales engines are leveraged and initiates independent and proactive sales activities, when appropriate, to generate demand. Builds owner loyalty through proactive communication, setting and managing expectations and delivering solid business results. The position is actively involved in the local community and builds strong relationships with local officials, businesses, and customers.Candidate ProfileEducation and Experience2‑year degree in Business Administration, Hotel and Restaurant Management, or related major; 8 years’ experience in management operations, sales and marketing, finance and accounting, or related area.OR4‑year bachelor’s degree in Business Administration, Hotel and Restaurant Management, or related major; 6 years’ experience in management operations, sales and marketing, finance and accounting, or related area.PreferredGeneral Manager experience in limited or full‑service property.Ability and willingness to work flexible hours including weekends, holidays and late nights.Property industry work experience demonstrating progressive career growth and a pattern of exceptional performance.Job Specific TasksBusiness Strategy DevelopmentStay current with industry trends and monitor strengths and weaknesses of competition.Explore new business opportunities and develop business plans designed to maximize property customer satisfaction, profitability,



and market share.Ensure property business plans are aligned with the hotel’s business strategies and translate Marriott global strategic plan into one executable on property.Business Strategy ExecutionExecute business plans designed to maximize property customer satisfaction, profitability, and market share.Align property business plans and employees with business strategies and hold the leadership team accountable for delivery.Experiment with new ideas, take calculated risks to improve guest satisfaction and profitability.Evaluate success of strategies to inform future plan enhancements and ensure positive impact on property performance.Sales and MarketingWork closely with the Sales and Marketing team to develop revenue‑generating strategies for the property.Identify new business leads, develop tailored sales approaches, and actively pursue leads.Validate that sales and marketing strategy is aligned with brand strategy and effectively executed against established goals.Verify that property leaders leverage Marriott demand engines to their full potential and enhance guest preference through booking ease and quality interactions.Talent Management and Organizational CapabilityCreate a cohesive and high‑performance Executive Committee that strives for positive results and improvement.Coach the committee by providing specific feedback and hold them accountable for performance.Develop learning opportunities for employees and execute development plans for direct reports.Identify resource needs, create succession plans, support staffing, and ensure effective work processes, systems, and teamwork.Business Information AnalysisReview business data such as market share, financial performance, inventory, employee engagement,



and customer satisfaction.Analyze information to proactively address changing market conditions and maintain budgetary guidelines.Use data to identify product and service successes and improvement opportunities and integrate into business plans.Employee and Labor RelationsVerify fair treatment of all employees and foster open communication.Maintain an “open door policy” and ensure pay and benefits are appropriate for the labor market.Celebrate employee successes publicly and work with Human Resources to address local labor issues.Revenue ManagementCollaborate with the Revenue Management team to develop effective pricing strategies balancing seasonality, economy, and customer segments.Support demand forecasting and sound revenue practices to maximize yield.Research competitor strategies to identify ways to grow occupancy, RevPAR, and market share.Control labor and capital expenses.Owner RelationsBuild strong rapport with property owners through proactive, ongoing communication.Provide owners with in‑depth analysis of performance, incorporating guest, financial, and employee data.Balance owner interests and Marriott brand interests and develop solutions that create value for both.Customer and Public Relations ManagementInteract with guests frequently to obtain feedback and use it to recognize outstanding employee service and improve delivery.Accountably address service failures and develop innovative ways to exceed expectations.Promote an exemplary property/brand image and develop strategic alliances with local officials, businesses, and customers.Anticipate needs of large groups or high‑profile guests to deliver flawless service.Company/Brand Policy, Procedures, and Standards ComplianceVerify compliance with legal, safety, operations, labor, and Marriott brand standards.Conduct routine and short‑notice quality assurance audits and hold employees accountable for regular audits.Ensure building, public areas, kitchen, and grounds are well‑maintained and meet or exceed guest expectations.Validate that employees are appropriately trained and performing to standard.Equal Opportunity StatementAt Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an workplace where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non‑discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.#J-18808-Ljbffr

📌 General Manager - Delta Hotels Fredericton - $162,000 - $214,000 A Year (Winnipeg)
🏢 Delta Hotels
📍 Winnipeg