POSITION:Bilingual Customer Service RepresentativeSTATUS:Full time (Hybrid)LOCATION:Kohl & Frisch Limited (Concord, ON)REPORTS TO:National Contact Centre ManagerDEPARTMENT:Customer ServiceAbout UsFounded in 1916, Kohl & Frisch Limited has a solid reputation in the healthcare industry that distinguishes it as the only national, Canadian‑owned and operated wholesale distributor. A family‑owned company, it is one of Canada’s leading national distributors and is the essential link between pharmaceutical manufacturers and healthcare providers. Kohl & Frisch is fully equipped to service large chain retailers, independent pharmacies, clinics, and hospitals for all their Rx, OTC, home healthcare, and front shop needs.About the RoleIn this role, the Bilingual Customer Service Representative (CSR) provides excellence in customer service to our customers regarding order placement and issue resolution.We are proud to offer full‑time remote work for our Customer Service team; however, there isa requirement to be in office 2 days per month to meet with the Customer Service team.What will you do?Responsible for several key customer service tasks including order entry and the resolution of customer issues and inquiries.Empowered to build relationships with customers by “owning” customer issues, being responsive and proactive,



and consistently providing a high level of customer follow‑up and service.What you bringHigh school graduatePrevious customer service or call centre experience is a strong assetCapable of handling a large volume of calls while maintaining professional and efficient serviceAbility to think problems through and recommend creative solutions to nonstandard customer issuesExcellent communication and interpersonal skillsDemonstrated ability to work in a team environmentAbility to communicate effectively (verbally and written) in a professional manner with K&F; customers and internal K&F; departmentsStrong computer skills (Microsoft Office applications)Must be able to work independently with limited supervisionProactive nature, high attention to detail, and takes initiativeWhat’s in it for you?This position offers a salary range of $48,447 - $56,243. The final salary offered to the selected candidate will be determined by factors including location, relevant experience, skill level and education.Additional Compensation (if applicable)Bonus or commission structurePension Plan (eligibility after 18 months service)BenefitsHealth, dental, vision from day 1Personal DaysEmployee Assistance ProgramOpportunity for Professional DevelopmentWellness programsVacation PayExclusive memberships and discountsWe value your interest in our team and strive to provide a timely, transparent hiring experience. All applicants who receive interviews will receive an update on their application status within45 daysof applying.Kohl & Frisch Limited welcomes applications from individuals with disabilities and provides accommodations upon request for candidates taking part in the selection process.#J-18808-Ljbffr

📌 Bilingual Customer Service Representative - C$48,447 - C$56,243 A Year (Dorval)
🏢 Kohl & Frisch
📍 Dorval