Temporary Customer Service Representative - Yonge Parkade Eaton CentreApplication Deadline:12 May 2026Department:Operations - Field(OPS001)Employment Type:Seasonal - Part TimeLocation:I9-433_220 YONGE STReporting To:Location ManagerCompensation:$19.92 / hourDescriptionLocation:Lot 433 - 220 Yonge Street (Yonge Parkade - Eaton Centre)Start:June 6, 2026End:June 13, 2026Shift:Saturday - Sunday / 4:00pm-12:00amChanges may be made to this schedule are subject to operational requirements.Deadline:Tuesday, May 12th, 2026, at 5:00pmThis is an internal position for all SEIU Impark employees.Who You’ll Work For?The Reimagined Parking family of nationally recognized brands—Impark, Lanier, Republic Parking, AmeriPark, and ParkOne—is the world's leading tech‑powered, people‑driven parking solutions provider. Our workforce of 8,000 manages 3,400 high‑density parking facilities across 500 North American cities, generating 34 million digital transactions annually.What You’ll DoCustomer Service Representative processing written transaction requests from Monthly Parking, Transient customers and stakeholders. Provides consistent and professional customer service in assisting internal and external customers with monthly and daily parking requirements.Key ResponsibilitiesDevelop sound critical and decision‑making skills necessary to thrive in a fast‑paced environment with back‑to‑back calls while maintaining poise, accuracy, and speedAct as a fast‑moving, courteous company brand ambassador while processing transactions, interfacing with guests, communicating company policies, and enforcing regulationsFoster customer success, happiness, and satisfaction by building customer rapport, addressing customer inquiries and complaints, providing empathy, and communicating informationEmbrace performance‑based call monitoring, recording, and assessment approach to improve communication, timeliness, and overall satisfactionSpark accurate, speedy operation while optimizing voice quality, grammar skills, tone, and proactiveness to improve quality and consistencyLeverage your knack for technology and attention to detail to foster data integrity by gathering information, composing documents,



and inputting dataAnswer inbound emails, phone calls, and faxes within department and individual Service Level and Quality goals. Acts as point of contact for both internal and external monthly parking customersProvide comprehensive service and support for Monthly Parking customers, including potential customers, existing customers and stakeholdersProvide comprehensive branch, lot and account maintenance supportRespond to customer inquiries ensuring customers receive timely resolution and accurate informationDemonstrate excellent customer service to assist in retaining Monthly Parking customersEnsure all customer account information is updated accurately and notes are entered for every transactionUtilize resources such as Online Help, Policy & Procedure manuals, and emails from Supervisors, Management and the Training DepartmentComplete and maintain any required paperwork or record‑keeping methodsEnter customer payment information for PAP or credit card when received by fax, e‑mail or letter as well as over the phoneKeep up to date with changes in workflow, policy, and product knowledgeProvide support and training to new CSR positionsKeep accurate records and update all systems with required informationAssist other CSR’s with troubleshooting for clientsProcess all work orders and meter out reporting and upload the required documents to the share driveProcess hotel voids and enter them into wireless system for revenue purposesPrepare and cost out supply orders for all attendant locations and then upload the required information to the share driveAssist with monthly Guest PassesMaintain deliverable calendar to ensure all departments meet external deadlinesMonitor and maintain the Storefront email, sorting, responding and processing all requests that enter through hereIssue, enter,



and track Temporary paper passes as neededAnswer inbound calls and meet individual Service Level and Quality goals. Acts as first point of contact for both internal and external monthly parking customersProvide service for telephone‑based customers for sign‑ups and maintenance of monthly parking accountsProvide user support/assistance to customers using the web‑based interfaceComplete all after‑call work required to finalize a new customer sign‑up or modify an accountReceive and accurately data‑enter customer information, credit card and pre‑approved payment sign‑up informationAssist daily parkers with meter out of orders and requests for informationOther duties as assignedSkills, Knowledge and ExpertiseMust be at least 18 years of ageG12/Equivalent1 year customer service experience in a high‑volume, fast‑paced environment (ex. Retail, call center), preferred1 year data entry experience equaling 40 WPMKnowledge of contact center policies and software, including CRM, phone systems, etcStrong work ethic and reliability with professionalism and poiseSuperior interpersonal, verbal, and written communication skillsExceptional written and oral communication skillsStrong analytical abilities and sound judgment in decision‑makingStrong attention to detail and high degree of accuracy is key. Fast, accurate and effective data entry, manipulation and retrieval of data from systemsAbility to multitask, prioritize, and organize within a structured environmentFlexibility and adaptabilityMotivated, take initiative and possess strong work ethicAbility to respond to customer complaints while maintaining professionalism at all timesConflict resolutionExceptional communication, tact and customer service skills. Ability to assist customers with diverse requirementsExceptional telephone etiquetteIntermediate knowledge of computer software applications—MS OfficeAbility to successfully and consistently achieve individual and departmental service level goalsPositive, team‑oriented attitude and ability to balance independent workload with broader team goalsBenefitsPer Collective Agreement#J-18808-Ljbffr

📌 Temporary Customer Service Representative - Yonge Parkade Eaton Centre - C$19.9 An Hour - Part Time (Winnipeg)
🏢 Impark
📍 Winnipeg