Join Canada Goose as a Lead in Experience at Rideau Centre and redefine customer interactions. Your role focuses on delivering warmth and excellence in a luxury retail environment.

You'll be instrumental in creating memorable customer journeys and strengthening brand loyalty. With 2-3 years of leadership experience, you'll coach your team, address customer queries, and leverage analytics to improve service outcomes. You'll also support talent development to ensure a dynamic and inclusive workplace.

Key Responsibilities: • Model and deliver exceptional customer services reflecting brand values • Teach effective service techniques and track relevant KPIs • Address customer concerns with thoughtful coaching • Promote clienteling culture for enhanced customer engagement • Lead training and development initiatives for staff

Requirements: • 2-3 years of leadership experience in a luxury setting • Knowledge of guest management tools is essential • Strong analytical skills to measure performance • Flexibility to adapt in a rapid-paced retail environment • Proficiency in time management and multitasking skills

Lead the charge for exceptional customer experiences at Canada Goose in Ottawa. #J-18808-Ljbffr

📌 Experience Lead Role at Canada Goose (Montreal)
🏢 Canadagoose
📍 Montreal