Job Category : Central Reservations - HotelsRequisition Number : HOTEL001463Posted: April 28, 2026Full-TimeOn-siteLocationsBig White Ski Resort,Kelowna, BC V1P1P3, CANDescriptionSummer Hotels Front Desk Agent- SeasonalCome work and play in the mountains with us!Big White Ski Resort, or simply Big White, is a mountain resort located 56 km southeast of Kelowna in the Southern Interior of British Columbia. Kelowna is surrounded by provincial parks, pine forest, vineyards, orchards and mountains and is a summer destination. Just 45 minutes away from town, Big White offers a unique opportunity for those who want to live, work, and explore in some of the most amazing natural attractions and activities Canada has to offer. Big White is the third largest ski resort in British Columbia and continues to expand its summer operations in order to become a premier year-round destination.Bike Big White was built for riders by riders and features some of North America’s newest and best lift‑accessed mountain biking. The park hosts 19 world‑class gravity‑fed trails that have something for every level of rider. Our scenic chair rides on the Bullet Chair offer access to the unique alpine landscape of Big White. Our marked hiking trails will take you throughout the mountain to enjoy the wildflowers and lush nature that surrounds you.Our Mission Statement is "To go the extra mile to ensure our visitors enjoy a memorable alpine experience in a positive, safe and friendly environment."If this sounds like your kind of workplace, you love the outdoors and are passionate about sharing an amazing Canadian experience with our guests from around the world, then we want you to join our team!Job Description:As part of theHotels Front Desk Team, you are the face of the hotel; you will greet and register guests from all around the country.



We are looking for someone who can provide our guests with friendly, efficient and professional customer service while working in this fast‑paced environment.Ideal Candidate:Previous front desk or customer service experienceReliable and responsibleAbility to follow instructionDetail orientedProfessional appearance and manner100% guest service oriented, having excellent people skillsEnergetic and upbeat personality, contributing to the positive work atmosphereAbility to work well under pressurePossess time‑management and organizational skillsIs able to work independently as well as part of a teamResponsibilities of this position include but are not limitedto:Conduct guest check‑in and check‑outs following all correct proceduresMake walk‑in reservations ensuring all bookings made adhere to Big White Central Reservations payment and cancellation policiesTake cash, credit card and debit card payments when necessaryFollow correct guest bike valet procedures, ensuring proper tagging and storing is being doneEnsure accurate information is provided to all clients with respect to all Big White and Big White Central Reservations productsRun daily end of shift audit reports and complete daily shift auditAnswer and direct incoming calls in a qualified and consistent mannerEnsure high level of customer service is maintained at all times with genuine care to attention and detailAssist guests with all questions and reasonable requests,



keeping up to date on all current mountain events and conditionsTroubleshoot all guest issues/problems and assist in the handling of guest complaintsDevelop a good understanding of the village layout and be able to give directions to all units in the rental poolFulfill tasks in a time sensitive mannerCommunicate effectively with all departments, including Groups, Housekeeping and MaintenanceFollow all Health & Safety protocols and proceduresAny other reasonable requests made by the Accommodations Manager or Central Reservations ManagerPerks from Day One!Free Summer Season Lift Pass providingunlimitedhiking and biking!Discounted lift tickets for Family and FriendsFree access to the staff fitness facilities (weight room and aerobics room)Family & Friends discounts in our accommodationsPotential free and discounted Lift tickets at otherapprovedMountain ResortsDiscounts at Big White operated restaurantsFlexible schedules to match your traveling companions when prearrangedSummer employment can enhance eligibility for future winter roles (not guaranteed)Job Specifications:Full-time - working up to 40 hours per weekStarting wage - $19.50 per hourMust be available to work a variety of shifts, including mornings, nights,weekendsand holidaysPosition available with majority of afternoon shifts to give you maximum time on the hillStaff accommodation available for approved applicantsSummer season runs from late-June to early SeptemberMust be legally entitled to work in CanadaPhysical Demands:Must be able to sit for long periods of timeMust be able to help out in all aspects of housekeeping and cleaning of common areasMust be able to deal with difficult guestsMust be able to lift and carry heavy objects including storing mountain bikes#J-18808-Ljbffr

📌 Hotel Front Desk Agent - Summer 2026 - C$19.5 An Hour (Winnipeg)
🏢 Big White Ski Resort
📍 Winnipeg