Tru Inc. is seeking an Account Director. We have 1 permanent position available for an immediate start. This position reports to the Chief Operating Officer.Location: This role is hybrid, providing some flexibility to work from home. However, candidates must reside in the Greater Toronto Area (GTA) and be prepared to attend in-person meetings as required. Occasional travel to client sites or conferences may also be necessary.Position OverviewWe want you to join our team and contribute to our continued growth and success! As theAccount Director, you will drive the success and growth of key client accounts by leading a high-performing team and fostering strong, long-term client relationships. Your focus will be on client satisfaction, retention, and identifying growth opportunities that align with our agency’s goals.This role requires someone with exceptional organizational skills, the ability to multitask, and a solution-oriented mindset.Key ResponsibilitiesClient Management:Build and maintain solid relationships with key clients, acting as their primary point of contact.Develop a deep understanding of clients’ industries, marketing strategies, and business goals to offer tailored solutions.Ensure client satisfaction and retention by managing expectations and delivering exceptional service.Strategy Development:Partner with clients to develop strategic roadmaps that align their business objectives with our agency’s solutions.Support clients in completing project briefs and coordinate approvals to ensure smooth execution.Account Growth & Financial Management:Identify and capitalize on opportunities to grow client accounts by recommending new services, solutions, and strategies.Develop annual account plans to meet revenue growth and profit margin targets.Monitor and ensure ongoing client financial health, including revenue delivery, growth, and profitability.Team Leadership:Lead and mentor the client service team, including Account Managers,



fostering a collaborative and high-performing environment.Provide coaching on best practices, professional development, and direction to the team.Project Oversight & Execution:Oversee the successful delivery of multiple concurrent projects, ensuring timelines, budgets, and quality standards are met.Collaborate with cross-functional teams, including product, design, development, and marketing, to ensure seamless project execution.Process Improvement & Reporting:Continuously improve client service processes by identifying operational efficiencies and implementing best practices.Deliver effective documentation, including Contact Reports, Status Reports, and Budget Reports.What You’ll BringBachelor’s degree in business, marketing, or a related field; advanced degree preferred.5+ years of experience in client service or account management, with significant time in a digital agency environment.In‑depth knowledge of web development, media, and analytics.Proven ability to manage large‑scale e‑commerce or digital projects with multiple stakeholders.Strong leadership and team management experience, with a track record of successfully mentoring and growing teams.Excellent communication, negotiation, and presentation skills.Familiarity with digital technologies, e‑commerce platforms, and agile project management methodologies.Experience working with teams across North America, India, and APAC regions.Industry experience in consumer packaged goods, retail, finance, and loyalty programs is a plus.BenefitsSalary Range: $100,000–$120,000At Tru, we put people first! We take pride in building a culture that stands out for its courage, entrepreneurial spirit, diversity, and passion for people. We are proud to offer competitive salaries along with a 100% employer paid benefits package and a work-from-home arrangement. At Tru, we believe in creating an environment that is challenging, fun, and rewarding.Our values at Tru include:You Talk, We ListenIntegrity at Our CoreQuality as StandardDelivered On Time#J-18808-Ljbffr

📌 Account Director - C$100,000 - C$120,000 A Year (Winnipeg)
🏢 Tru
📍 Winnipeg