This range is provided by Ascendion. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.Base pay range$30,000.00/yr - $40,000.00/yrDirect message the job poster from AscendionTalent Expert @ Ascendion | Connecting Top Talent with Game-Changing OpportunitiesAbout AscendionAscendion is a full-service digital engineering solutions company. We make and manage software platforms and products that power growth and deliver captivating experiences to consumers and employees. Our engineering, cloud, data, experience design, and talent solution capabilities accelerate transformation and impact for enterprise clients. Headquartered in New Jersey, our workforce of 6,000+ Ascenders delivers solutions from around the globe. Ascendion is built differently to engineer the next.Ascendion | Engineering to elevate lifeWe have a culture built on opportunity, inclusion, and a spirit of partnership. Come, change the world with us:Build the coolest tech for world’s leading brandsSolve complex problems – and learn new skillsExperience the power of transforming digital engineering for Fortune 500 clientsMaster your craft with leading training programs and hands‑on experienceExperience a community of change makers!Join a culture of high‑performing innovators with endless ideas and a passion for tech. Our culture is the fabric of our company, and it is what makes us unique and diverse. The way we share ideas, learning, experiences, successes, and joy allows everyone to be their best at Ascendion.*** About the Role ***Job Title: Quality SpecialistKey Responsibilities:Monitor and review customer–agent interactions (calls, case notes,



etc.)Evaluate compliance with business protocols and financial industry regulationsApply standardized scoring rubrics to assess call quality and documentationIdentify deviations from process or compliance and score accordinglyProvide detailed, structured feedback to business stakeholdersEnsure agents consistently follow procedures and quality standardsRequirements:Bilingual proficiency in French and EnglishStrong attention to detail and analytical thinkingAbility to work independently and quickly learn current technology platformsPrior experience in Quality Assurance or Customer Support preferredFamiliarity with the financial industry preferredComfort working with intuitive, but not necessarily plug‑and‑play, tech toolsNice to Have:Background in contact center quality monitoringFamiliarity with financial services is a plusSalary Range:The salary for this position is between $30,000– $40,000 annually. Factors which may affect pay within this range may include geography/market, skills, education, experience, and other qualifications of the successful candidate.Benefits : The Company offers the following benefits for this position, subject to applicable eligibility requirements: medical insurance dental insurance vision insurance 401(k) retirement plan long‑term disability insurance short‑term disability insurance 5 personal days accrued each calendar year. The Paid time off benefits meet the paid sick and safe time laws that pertains to the City/ State 10‑15 days of paid vacation time 6 paid holidays and 1 floating holiday per calendar year Ascendion Learning Management SystemWant to change the world? Let us know.Tell us about your experiences, education, and ambitions. Bring your knowledge, unique viewpoint, and creativity to the table. Let’s talk!Seniority levelAssociateEmployment typeFull‑timeJob functionInformation TechnologyIndustriesTechnology, Information and Internet#J-18808-Ljbffr

📌 Quality Specialist - $30,000 - $40,000 A Year (Winnipeg)
🏢 Ascendion
📍 Winnipeg