Technical Customer Success Manager (AI SOC & Automation)Get AI-powered advice on this job and more exclusive features.Technical Customer Success Manager (AI SOC & Automation)The OpportunityAtD3 Security, we’re redefining cybersecurity operations with the industry’s most advancedAI-powered Security Orchestration, Automation, and Response (SOAR)platform. OurAI SOChelps global enterprises and MSSPs automate threat response, eliminate alert fatigue, and accelerate investigations through intelligent workflows.We’re looking for aTechnical Customer Success Manager (T-CSM)who’s passionate about bridging the gap between technology and customer impact. This isn’t a typical support role — it’s a blend of technical expertise, strategic relationship management, and proactive advocacy. You’ll ensure our customers achieve full value from D3’s automation platform by guiding them through onboarding, implementation, and long-term success.What You’ll DoCustomer Onboarding & ActivationTake ownership of the post-sale relationship and lead customers through deployment and integration of D3’s SOAR and AI SOC solutions.Ensure smooth handoffs from Sales, with clear milestones and measurable success outcomes.Work closely with customer security teams to configure automation playbooks and workflows that align with their SOC operations.Customer Engagement & Relationship ManagementBuild and maintain robust relationships with key stakeholders — from SOC analysts to CISOs.Drive platform adoption through regular check-ins, training sessions,



and performance reviews.Translate customer feedback into actionable insights for Product and Engineering teams.Technical Troubleshooting & AdvocacyInvestigate and triage technical issues, using your analytical and problem-solving skills to find root causes.Collaborate with Engineering and Support teams to resolve complex automation or integration challenges.Use log analysis or basic queries (SQL, Python, JSON) to validate or reproduce customer-reported issues.Clearly communicate technical findings to both technical and non‑technical audiences.Monitor account health and proactively engage with at‑risk customers.Develop tailored success plans to address adoption challenges and maintain long‑term satisfaction.Renewals, Expansion & GrowthPartner with Sales and Product teams to identify upsell and cross‑sell opportunities.Lead renewal conversations by demonstrating measurable business value, ROI, and SOC efficiency gains.Strategic Reviews & Account PlanningConduct regularQBRswith enterprise and MSSP clients to review outcomes, align on KPIs,



and preview roadmap updates.Share customer insights to influence product enhancements and new automation capabilities.Process & CRM DisciplineMaintain accurate and detailed customer data within the CRM (e.G., HubSpot).Contribute to best practices and standard operating procedures that scale Customer Success operations.What You Bring5+ yearsin SaaS Customer Success, Technical Account Management, or related client‑facing role.Proven success drivingadoption, renewals, and expansionwithin enterprise or security‑focused accounts.Strong communication, relationship‑building, and problem‑solving skills.Familiarity withSOC operations, SIEMs, and cybersecurity automation toolsis a major plus.Proficiency withCRM and BI tools, data analysis, and account planning.Ability to use SQL or scripting for troubleshooting, log review, or data validation.Code literacy — comfortable reading scripts, JSON payloads, or API calls.Self‑starter who thrives in a fast‑paced, mission‑driven environment.Why D3 SecurityBe part of an industry leader inAI‑driven security automation .Collaborate with some of the most innovative SOC teams in the world.Work with cutting‑edge technologies that combineAI reasoning ,threat intelligence, andorchestration .Competitive compensation and growth opportunities in the rapidly evolving cybersecurity space.Experience:SaaS Customer Success / Account Management: 5 years (required)Salary:$80,000+ per yearSeniority level: Mid‑Senior level. Employment type: Full‑time. Job function: Information Technology, Customer Service, and Management. Industries: Software Development.#J-18808-Ljbffr

📌 Technical Customer Success Manager - $80,000 A Year (Winnipeg)
🏢 D3 Security
📍 Winnipeg