Job Title: Senior LMS Administrator – SumTotal LMS

Duration: 09/16/2026 to 09/15/2027 (12 Months)

Extension possible: Yes

Conversion Possible: Yes

REMOTE Canada

Position Overview

We are seeking an experienced LMS Administrator to support enterprise-wide learning initiatives across the US, Canada, and Global organizations. The LMS Administrator will be responsible for configuring, maintaining, and optimizing the “MyLearning” learning management system powered by SumTotal LMS.

This role will ensure accurate audience targeting, compliance with training requirements, efficient LMS operations, and a high-quality user experience. The successful candidate will work closely with internal stakeholders and business partners to deliver scalable learning solutions while maintaining solid data integrity and documentation standards.

This is an operational and consultative role with approximately 25% of time spent in meetings.

Key Responsibilities

- Administer and maintain the enterprise SumTotal LMS platform.
- Configure courses, learning activities, assignments, curricula, audiences, and other LMS components.
- Manage and maintain accurate learner populations and audience targeting based on HR data and business requirements.
- Interpret HR and employee data to create appropriate training audiences and assignments.
- Support training compliance initiatives by ensuring required learning is accurately assigned and tracked.
- Monitor LMS data integrity, identify discrepancies, and perform appropriate corrections.
- Troubleshoot LMS issues and coordinate resolution through appropriate support channels.
- Work with ticketing systems and workflow tools to manage requests, incidents, and LMS-related activities.
- Maintain accurate documentation for LMS configurations, processes, workflows, and operational procedures.
- Support LMS testing, enhancements, releases, and configuration changes.
- Consult with internal stakeholders to understand learning requirements and translate them into scalable LMS solutions.
- Collaborate with HR, Learning & Development, instructional design, and other business teams.




- Provide guidance on LMS functionality, audience targeting, learning assignments, and operational processes.
- Help identify opportunities to improve LMS processes, automation, data quality, and user experience.
- Support enterprise learning initiatives across US, Canada, and Global populations.
- Maintain confidentiality and appropriate handling of employee and organizational information.

Must-Have Qualifications

SumTotal LMS Administration

- Proven experience administering and supporting an LMS platform.
- Hands-on experience with SumTotal LMS is required.
- Experience configuring learning content, assignments, audiences, curricula, and related LMS functionality.
- Understanding of LMS operational processes, troubleshooting, and data management.

HR Data & Audience Targeting

- Ability to interpret and apply HR data to create accurate learner populations and training audiences.
- Experience working with employee/organizational data to support learning assignments and compliance requirements.
- Strong understanding of data accuracy and the impact of incorrect audience targeting.

Ticketing & Workflow Tools

- Experience working with ticketing systems and workflow tools.
- Ability to manage requests, incidents, escalations, and operational tasks through established workflows.
- Strong documentation and follow-through on assigned requests.

Soft Skills

- Exceptional attention to detail and commitment to documentation accuracy.
- Strong analytical and problem-solving skills.
- Excellent written and verbal communication.
- Strong stakeholder engagement and consultation skills.
- Ability to work effectively with internal teams and business stakeholders.




- Organized and capable of managing multiple priorities in a deadline-driven environment.
- Proactive approach to identifying and resolving LMS and data-related issues.

Nice-to-Have Qualifications

- Experience working in the financial services or banking industry.
- Background in Instructional Design, Human Resources, Learning & Development, or a related discipline.
- Certification in:
- Instructional Design
- Instructional Technology
- Human Performance Technology
- Learning & Development
- Experience supporting enterprise-wide learning programs.
- Familiarity with training compliance and regulatory learning requirements.

Stakeholder Interaction

The LMS Administrator will collaborate primarily with internal stakeholders across the bank, including learning, HR, business, and other support teams. The role will also provide consultation to teams outside the immediate LMS function.

Approximately 25% of the role is expected to involve meetings, with the remainder focused on LMS administration, configuration, troubleshooting, data management, documentation, and operational support.

Key Success Measures

Success in this role will be demonstrated through:

- Accurate and timely LMS configuration and administration.
- Correct audience targeting based on HR and organizational data.
- High data integrity across LMS records and learning assignments.
- Effective management and resolution of LMS tickets and workflow requests.
- Accurate training compliance tracking and reporting.
- Clear and complete operational documentation.
- Positive stakeholder experience and effective consultation.
- Continuous improvement of LMS processes and user experience.

Core Skills Required:

- SumTotal LMS
- LMS Administration
- HR Data
- Audience Targeting
- Learning Management Systems
- Ticketing Systems
- Workflow Management
- Data Integrity
- Documentation
- Stakeholder Engagement

Preferred:

- Banking / Financial Services
- Instructional Design
- Learning & Development
- Human Resources
- Instructional Technology
- Human Performance Technology

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