Job SummaryThe Key User - EWM role supports the implementation of the new SAP S/4HANA ERP for the overall EWM processes (Warehouse processes), specifically activities linked to inbound flows, outbound flows, production staging components and raw materials and all inhouse internal movements and flows. The Key User is responsible for ensuring the ERP solution meets the business process defined by the BPO (Business Process Owner) and the process Experts (SMEs).This position reports to the Supply Chain department and will work closely with the BPO (Business Process Owner) of the WM Stream.Work Location: Onsite, 25 Wolseley Court, Cambridge.ResponsibilitiesPRIMARY DUTIES AND RESPONSIBILITIESThe mission of EWM Key User is to represent the end-users on the project scope. The Key User is responsible for assessing and verifying that the ERP solution properly addresses the target business processes defined by BPOs (Business Process Owners) and SMEs (Subject Matter Experts).The mission of EWM Key User is also to facilitate ERP knowledge acquisition and solution adoption by end-users. EWM key user is active both in the building phases of the solution, and for the run phase. This is a long-term role requiring expertise on the usage of the system in the business and geographical area the key user is assigned to.During the project, deployment or evolution phases of the ERP, the Key User responsibilities are:Enable business process development and solution designThe key user provides input for the detailed design of the solution,



thus helping to reduce the time to resolve possible business process issues.Qualify and relay the users’ needs to maximize satisfaction and improve when needed.Help expressing the change requests (business requirements to adjust the ERP solution).Ensure implementation and data qualityDive into the system to test it. The key user co-builds the use cases with BPOs and SMEs, builds detailed scenarios to be tested, identifies the appropriate test data with the BPO / SMEs, executes test scripts (including in-process ERP reporting).Give feedback on IT solutions provided (user interface, user experience).Support / participate in SOP adjustments updates that may be needed.Participate in IT Validation activities (risk assessment, test scripts writing and execution).Participate in the data migration effort (taking part in the data cleansing effort, preparing data to be migrated, as well as testing the result of the migration operations).Support end usersCreates / writes user manuals & Training MaterialsOrganize and animate training sessions for the end-usersParticipate in change management activities (e.G. support in creation of learning materials that will support the transformation process)Provide Level-1 support to the end-users, and input for Level-2 supportCreate tickets for Level-2 support as neededDuring the run phase of the ERP, the Key User:Organize and animate training sessions for the end-users (including new hires)Provide level-1 support to the end-users, and input for Level-2 supportExpress the change requests (business requirements to adjust the ERP solution)



to BPOCreates tickets for Level-2 support as neededQualificationsBASIC REQUIREMENTSExperienceMinimum 2 years of experience in a logistics or other supply chain area in a manufacturing or distribution environment.Previous experience with SAP S/4 Hana is viewed as a strong asset, especially the EWM module.Previous experience training end-users on a software / ERP.Strong and detailed knowledge of warehousing and transport activitiesIT software / systems background / certificationCapacity to understand users’ perspective, goals and challengesPossess innovation & adaptability skills to reflect / project on end user perspective as well as future solutionAnalytical skills (investigation, root cause identification)Leadership skills (Follow up, organization, prioritization)Robust communication skills (coordinate & collaborate with cross functional teams, end users)What we Offer:Excellent compensation/benefits packageDiscounted gym membershipsPrograms supporting work life balance (EAP)Corporate Discounts and PERKSEmployee recognition programSocial events and spirit daysPaid time offStarting at approximately $60,000.00 CAD, with opportunity for increase based on qualifications and experience. Total rewards include comprehensive benefits, and continuous learning and development programs available through our online Learning Management System.We are committed to diversity and inclusion and thank all applicants in advance; however, we will be corresponding only with those selected for an interview. Candidates interviewed will receive (notification of) a decision within 45 days.In accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act, we are committed to providing an inclusive and barrier free recruitment and selection process.#J-18808-Ljbffr

📌 Key User - Ewm - C$60,000 A Year (Winnipeg)
🏢 Septodont
📍 Winnipeg