Drive innovation in technical support at OpenText as a Principal Technical Support Specialist. Manage lab services and mentor a global team while crafting innovative solutions.As a Principal Technical Support Specialist, you will be essential in maintaining and advancing our Global Technical Support Lab. With a focus on cloud technologies and infrastructure management, your leadership will enhance support capabilities globally. You’ll be collaborating with cross-functional teams to address complex customer challenges while supporting continuous improvement efforts.Key Responsibilities:



- Lead initiatives for lab modernization and efficiency - Act as an escalation point for complex lab issues - Develop automation for lab provisioning and maintenance - Create and enforce lab documentation and standards - Facilitate global technical training and knowledge sharingRequirements: - Minimum of 12 years in systems administration or DevOps - Solid skills in containerization and cloud operations - Knowledge of major operating systems and identity services - Expertise in automation tools such as Terraform - Excellent presentation and communication skillsUtilize your extensive experience at OpenText to make a significant impact on our support operations.#J-18808-Ljbffr

📌 Lead Technical Support Specialist At Opentext (Richmond Hill)
🏢 opentext
📍 Richmond Hill