Our client is a telecommunications provider supporting rural communities across Canada through fibre and 5G broadband expansion. With over a 1,000 employees and operations spanning across most provinces, this organization operates in a highly regulated, infrastructure-driven environment with significant investment in growth and innovation.The company continues to modernize rural connectivity while maintaining robust employee engagement, high retention, and a people-first culture. The HR team is stable, experienced, and deeply embedded in the business.This is a pivotal time to join, as the organization navigates executive renewal, operational growth, and ongoing transformation initiatives.The Impact You Will HaveReporting to the Director of Human Resources, theManager, Human Resourceswill act as a strategic partner to corporate and operational leaders supporting alarge, high-volume employee population of approximately 450+ employees within the Customer Care / Contact Centre environment, in addition to broader corporate client groups.This role operates within amulti-jurisdictional, employment-law-sensitive environment, including federally regulated and Quebec-based employees. You will support leadership across multiple levels of the organization, including:Manager-level and below populations (~275 employees)within Customer CareDirector-level and above leaders across corporate functionsThis role includesdirect leadership of an HR Generalist, with the expectation to build capability within the team while maintaining strategic ownership of the portfolio.The mandate is to elevate HR from reactive support to proactive, strategic partnership, strengthening leadership capability, mitigating risk, guiding organizational design, and supporting workforce planning in ahigh-volume, fast-paced operational environment .What You Will DoProvide dedicated HR partnership toCustomer Care / Contact Centre leadership supporting 450+ employees,



addressing high-volume workforce challengesCoach and supportfront-line and mid-level leaders (Manager and below populations)on employee relations, performance management, and engagementAct as a strategic advisor toDirector-level and senior leadership, providing guidance on organizational effectiveness, workforce planning, and transformation initiativesLead and develop aHuman Resources Generalist, providing direction, coaching, and oversight on day-to-day HR matters and employee relations case managementNavigate complex, high-volume employee relations matters within acontact centre environment, ensuring consistency, fairness, and risk mitigationPartner with leaders through periods of change, executive transition, and workforce realignmentSupport performance management processes, including mid-year and year-end reviews (ADP platform)Collaborate with Talent Acquisition on offers, onboarding, headcount planning, and compensation alignmentGuide senior leaders through onboarding to ensure alignment with organizational structure, policies, and expectationsParticipate in monthly operational reviews with leadership to align people priorities with business objectivesDrive continuous improvement through technology enablement, process optimization, and AI-forward thinkingWhat You Will Bring5+ years progressive HR experience, including business partnering and complex employee relationsBachelor’s degree in Human Resources, Business Administration,



or related fieldDemonstrated experience supportinghigh-volume workforce environments (e.G., contact centre, customer care, retail, or similar)Proven ability to supportlarge employee populations (300+ employees)with varying levels of leadership complexityExperience managing or mentoringHR team members (Generalist or equivalent)Solid working knowledge of Canadian employment legislation, including Quebec and federally regulated environmentsAbility to operate effectively acrossboth operational (Manager-level and below)andstrategic (Director+) stakeholder groupsBilingualism (English/French) is requiredFlexible hybrid model, 2 days onsite preferredA fully remote arrangement may be considered, for highly qualified candidates, based on experience, location only in Ontario, and demonstrated ability to operate autonomouslyPrimary corporate location inMarkham, Ontario(national support across time zones)High-autonomy workplace with strong work-life balanceCollaborative HR team with long tenure and strong engagementHiring RangeThe anticipated hiring range for this role is an annual salary of$100,000.00 - $110,000.00Accommodation & InclusivityAt The Talent Company, we recognize the value of different perspectives and experiences in prompting innovation, sparking creativity, and solving problems. As an equal employment opportunity organization, we do not discriminate against any employee or applicant for employment based on race, Aboriginal peoples, members of visible minorities, sex, age, national origin, religion, sexual orientation, gender identity, persons with disabilities and all other categories protected by law.We are committed to Equal Opportunities and welcome applications from all sections of the community. Please let us know by emailing '[email protected]' if an adjustment or adaptation is required at any stage to support you during the recruitment journey.#J-18808-Ljbffr

📌 Bilingual Manager, Human Resources - C$100,000 - C$110,000 A Year (Winnipeg)
🏢 The Talent
📍 Winnipeg