OverviewThis is a hands-on, in-office, leadership role.You’ll lead the day-to-day operation of the IT Service Desk while also providing Level 1 & 2 support. You’re the person who ensures tickets move, standards are upheld, and the team is set up to succeed. Just as importantly, you’ll help build a high-performing help desk team coaching others, improving processes, and raising the bar for service across the company.What You’ll Be DoingActing as the lead point of contact for IT support across the businessCoordinating daily help desk operations (triage, prioritization, assignment, follow-up)Providing hands-on Level 1 & 2 support across hardware, software, and user issuesCoaching and supporting help desk team members to build capability and confidenceDriving service quality, accountability, and responsivenessIdentifying gaps and improving processes, documentation, and efficiencySupporting onboarding/offboarding and end-user setupPerforming hands-on fixes when remote support isn’t enoughEscalating complex (Level 3) issues to Systems AdministratorsEnsuring consistent, skilled communication with all usersWhat You Bring3+ years of progressive IT support or service desk experienceStrong troubleshooting skills across hardware, software,



and user environmentsExperience with Microsoft 365 and common business applicationsConfidence working with ticketing systems and managing multiple prioritiesAbility to lead by example and support others in a fast-paced environmentStrong communication skills with both technical and non-technical usersA proactive mindset, you don’t wait for problems, you solve and improve themBonus If You’veHelped lead or mentor a help desk teamBuilt SOPs, knowledge base content, or improved support processesWork EnvironmentFull-time, in-office roleFast-paced, service-driven environmentSupporting teams across 16 locationsOccasional travel to support other sitesWhy This Role Stands OutStarting salary of $75,000+A true player-coach leadership role (not just a title)High visibility and impact across the organizationOpportunity to shape how IT support is delivered at scaleA role where you can grow both technically and as a leaderReady to Take the Lead?If you’re someone who takes ownership, leads from the front, and wants to make a real impact we want to hear from you. Apply today and help us build a help desk function that keeps the entire business moving.#J-18808-Ljbffr

📌 Lead Help Desk Technician - $75,000 A Year (Winnipeg)
🏢 Fraserway
📍 Winnipeg