Act as a Customer Support Manager with CHEP, enhancing customer satisfaction and operational efficiency in a hybrid work setting. Utilize strategic thinking to guide customers through complex service challenges.In this essential leadership position, you will manage a diverse customer base and ensure exceptional service delivery. You're expected to work collaboratively with various internal functions to facilitate seamless operations while maintaining a keen focus on continuous improvement strategies. Your analytical skills will be vital to optimizing customer experiences and driving success.Key Responsibilities:- Direct the resolution of critical customer inquiries- Collaborate with cross-functional teams to solve issues- Manage billing disputes and ensure accuracy- Track customer account KPIs for performance improvements- Keep detailed records of service data within CRMRequirements:- Bachelor’s degree or relevant qualification- Background in customer service and sales experience- Experience managing key customer accounts- Solid analytical and problem-solving capabilities- Proficient in Microsoft Office and CRM toolsDrive meaningful change and customer loyalty with your skills in this pivotal role at CHEP.#J-18808-Ljbffr

📌 Alberta Blue Cross Customer Support Manager (Winnipeg)
🏢 Alberta Blue Cross
📍 Winnipeg