Case Manager – Transitional Aged Youth (TAY) ProgramOne (1) Bargaining Unit, Full‑Time PositionMonday-Friday 9:00am-5:00pmExisting VacancyCompensation: $29.40/hour–$34.11/hourAbout CotaCota is an accredited not‑for‑profit organization that has been providing community‑based support to people living with mental health and cognitive challenges for over 50 years. At present, our wide array of services delivers much needed support to over 4,000 people per year who live with mental health challenges, psychogeriatric mental health conditions, acquired brain injuries, developmental disabilities, dual diagnoses and/or the experience of homelessness. These services include, but are not limited to, case management, supportive housing and adult day program services. A full listing of our services can be viewed on our website at https://cotainspires.Ca/Role OverviewThe Case Manager is responsible for providing Recovery Oriented services to Cota Health clients in a manner consistent with Cota Health’s Mission, Vision and Values. Cota’s TAY program provides case management services to adults with developmental disabilities who were formerly in the care of a Toronto-based child welfare agency and who currently reside in a per diem residence. The Case Manager ensures that clients receive quality support while they are transitionally housed in a per diem residence and actively coordinates placements and transitional planning to move to new settings within the Adult Developmental Services Sector.About the TeamThis program supports adults with developmental disabilities who were formerly in the care of one of the Toronto-based Children’s Aid Societies. The program ensures that clients receive quality support while they reside in privately operated fee‑for‑service residential care settings, or living in the community, by offering case management services to the clients and by providing effective oversight to the fee‑for‑service agencies. On an annual basis, the program is responsible for ensuring that each fee‑for‑service agency is audited in order to ensure compliance with Quality Assurance Measures (QAM) regulations. Our team is currently comprised of 13 Case Managers that provide case management to individuals residing across Ontario in privately operated fee‑for‑service residential care settings, 1 Community Case Manager and 3 QAM Advisors that audit these private operators to ensure quality assurance.Primary ResponsibilitiesReview the referral information of applicants to the programCoordinate and participate in screening interviews with applicants and their respective referral sourcesDetermine eligibility for the program and confirm acceptance of new clients into the programDevelop a team-oriented, supportive and therapeutic relationship with each designated client for whom you are assigned primary responsibilityComplete a comprehensive assessment of the nature of each client’s unique goals and needs through collaborative engagement with each client and their respective support networksProvide guidance and assistance to each client in relation to the development of both a personalized Client Safety Plan and a Recovery/Goal PlanProvide direct practical support,



coaching and counsel to clients in their pursuit of identified goals and needsAssist clients with:Acquiring shelter, food, income, ID and clothingDeveloping and maintaining ADLsBuilding a healthy support networkAccessing primary and psychiatric careDeveloping budgeting, medication management, harm reduction strategies for substance usePursuing educational/vocational interestsDeveloping personal self‑management strategiesAccessing or securing safe/affordable housingResearch or identify options for supplementary community services and supports as required or requestedAssist each client in accessing and coordinating other supports, services and appointmentsLiaise with each client’s support network members as appropriate and where client consent has been obtainedAssist clients with emergency and/or crisis needs as required or appropriateCoordinate and facilitate group activities/events that foster client engagement, development of social networks, and skill acquisitionCoordinate the purchasing of necessary program/activity supplies and account for purchases in accordance with program guidelinesParticipate in team meetings, providing input and ideas for improving services, efficiencies and ongoing program planningDocumentation and Data EntryDocument all service client contacts and interactions in the appropriate client chart according to Cota Health’s documentation guidelinesEnter data relating to client interactions into Cota Health’s database system according to data collection guidelinesAssist with other data collection activities within the program as determined by the Supervisor and/or TeamOther ResponsibilitiesMaintain current certification and/or up‑to‑date training in identified “required training” areasAdhere to all Cota Health policies and procedures and follow established applicable program guidelines, procedures and practicesAdhere to all applicable legislation, particularly the Ontario Human Rights CodeComply with all health and safety policies and procedures to ensure every reasonable precaution for the protection of workers and clients and that health and safety concerns or incidents are responded to promptlyWork cooperatively, respectfully and constructively with clients, team members, management, other service providers and external stakeholdersEnsure confidentiality of clients, employees and Cota information is always maintainedUndertake other related and/or delegated duties as assignedQualificationsEducation & ExperienceA combination of a post‑secondary degree/diploma in a related field and 2‑3 years direct experience, assessed as being relevant to the target population served.A combination of BSW, MSW or other regulated health care professional designation and at least 1 year direct experience,



assessed as relevant to the target population served. Community experience would be considered an asset.Knowledge and SkillsExcellent clinical knowledge relevant to the target population, demonstrated through specialised training or previous work experience.Excellent clinical assessment and support skills for the target population.Advanced understanding of the values and principles associated with Recovery Oriented/Client‑Centred service delivery.Sound knowledge of community resources relevant to the target population and/or ability to search for applicable resources.Ability to design and implement group activities and facilitate group meetings.Advanced crisis management and dispute resolution skills.Excellent interpersonal and communication skills, both verbal and written.High level of computer literacy in relation to systems and applications used in the role (Word, e‑mail, Internet).Valuable judgment and ability to work independently as well as cooperatively with others.Consistent, reliable and flexible.Ability to recognise safety issues and follow safe work practices.Demonstrated client‑centred and customer‑focused approach.Ability to solve problems and make recommendations to resolve issues.Effective team player.Sensitivity to the challenges experienced by marginalised population groups such as poverty, access issues, mental health and addictions.Other RequirementsThis position requires significant car travel across a primary catchment area, so the successful candidate must have access to a vehicle. Candidates are required to reside within a specific catchment area: Mississauga, Brampton, Etobicoke, Scarborough or Toronto.BenefitsAfter a three‑month period of employment, permanent full‑time and permanent part‑time staff working more than 20 hours per week are eligible for employer‑paid group insurance benefits, which include extended health care, life insurance, accidental death and dismemberment insurance, dental care, travel assistance and vision care. Permanent full‑time and permanent part‑time staff working more than 20 hours per week are also required to enroll in employee‑paid long‑term disability coverage.Application DetailsPlease complete the application below before May 5, 2026 at 4:00pm.Legal StatementWe are committed to fostering a workplace that reflects the diversity of the communities we serve. We recognise lived experience as a valuable form of knowledge and encourage applications from individuals with a wide range of experiences, identities, and perspectives—including those with lived experience of housing insecurity, mental health or substance use recovery, or engagement with community supports. Accommodations are available throughout the hiring process upon request.We uphold the Ontario Human Rights Code and encourage applications from people of colour, women, Indigenous Peoples, people with disabilities, LGBTQ2S+ people and others who provide various viewpoints. Cota ensures an accessible hiring process in line with the AODA principles and provides accommodations for applicants with disabilities. For any accommodation requests, please contact [email protected].#J-18808-Ljbffr

📌 Tay Case Manager - $29.4 - $34.1 An Hour (Winnipeg)
🏢 Cota
📍 Winnipeg