We are looking for professional and eager Global Service Desk Analysts for our Integrated Global Services team located in Toronto, Calgary, Edmonton, Vancouver or the greater area! You will have a direct impact on Long View's success through leading the delivery of service excellence, while working with a diverse team servicing clients across the globe. You will provide tier I support for all IT and communications systems in use with the service desk.A Day in the life:Submit fully documented customer issues into a ticket management systemAnalyze the symptoms, determine the urgency and where possible, provide resolution to the issueDispatch an incident to the appropriate Tier II support group when first call resolution is not possible, and manage the incident through its lifecycleUnderstand and assist with all internal and external escalationsContinue to look for process improvement opportunities,



and follow up with peers and leads in improving service deliveryWhat you bring:2+ years of experience in a technical support role providing tier I support in a service desk or help desk roleThe ability to speak in a professional environmentExcellent written and verbal communication skillsProven ability to troubleshoot and resolve technical and procedural issuesAbility to adapt to fluctuating customer needs and manage high stress situations while reacting quickly and professionallyCapability to establish rapport among peers and colleaguesProven ability to provide superior customer service both on and off of the phoneWhat makes you awesome:ITIL Incident Management understandingA+ CertificationWhy work at Long View:Excellent people and cultureRecognition programsFUN is one of our core values$22 - $22 an hourLong View is an equal opportunity employer. If you have any accommodation requests for your interview or the role, please let your friendly Recruiter know.#J-18808-Ljbffr

📌 Global Service Desk (Gsd) Analyst - $22 - $22 An Hour (Winnipeg)
🏢 Long View
📍 Winnipeg