OverviewQsight is a high-growth division of Guidepoint focused on building data intelligence solutions for the healthcare sector. Qsight leverages proprietary datasets and rigorous analysis of alternative data sources to generate actionable insights for top-tier institutional investors, medical device manufacturers, and pharmaceutical companies. The Qsight team develops market intelligence products designed to be highly relevant, accurate, and scalable – delivering superior insights to a diverse, global client base.We are seeking an experienced, motivatedOperations Engineerto join our growing team. This is a multiple-hats role focused on SaaS/platform operations and tier-2 support for client‑facing systems. You will own the administration and reliability of key tools, troubleshoot and resolve escalations with clear documentation, and build lightweight automation and reporting to reduce manual work as we scale.You will partner closely with Customer Success, Product, and Engineering to proactively monitor, support, and improve critical systems. Through practical, creative problem‑solving, you will strengthen reliability, accelerate time to resolution, and increase operational visibility. Day to day, you will triage and resolve client technical questions, manage vendor license administration and renewals, and produce reporting that informs operational decisions.This role is hybrid in Recent York City (with the option to be fully remote); candidates must be ableto work US Eastern hours from 9 am to 6 pm.What You’ll DoSystems AdministrationManage operations for critical SaaS platforms (Tableau, Datadog, Freshdesk)Own configuration, workflows, and automationsManage vendor licensing (renewals, true‑ups) and optimize seat utilizationAdminister users, groups, permissions, routing rules, and integrationsPartner with Engineering to design, implement,



and maintain integrationsObservability & Incident ResponseActively monitor the health of critical systemsCoordinate with vendor support and internal IT to drive issues to resolutionServe as the point of contact for vendors and internal stakeholdersTier 2 Product SupportTriage escalations from Customer SuccessReproduce and isolate issuesCollect logs, user context, and reproduction steps (e.G., Datadog, CloudWatch, Tableau) to accelerate Engineering/vendor resolutionCreate and maintain runbooks, FAQs, and internal documentationCustomer Success SupportBuild custom client activity dashboards and reportsHelp define alert thresholds and escalation paths for incidentsSupport client entitlement renewals and additionsOccasional Desktop Support (5%)Assist business users with light‑touch desktop and software support when needed (installing software, troubleshooting basic issues)Coordinate with central IT for larger incidents or hardware issuesWays of WorkingCollaborate closely with Customer Success, Product, Engineering, and central IT teamsProactively identify recurring issues and drive them to permanent fixes (not just workarounds)Some extended availability until 8 pm ET as part of an on‑call rotation/coverage planRequired Technical QualificationsBachelor’s degree or equivalent experience1–3 years of hands‑on operational experience, supporting and administering critical business SaaS toolsExperience with creating and executing runbooksExperience with dashboards, metrics, reports, alertsFluency with Excel formulas, pivot tables, data connectionsStrong documentation habits (runbooks, checklists, user guides)Proficiency with Python and SQLExcellent written and verbal communication skillsDemonstrated ability to work independently and in a team atmosphere with minimal supervisionStrong focus on quality, attention to detail,



and addressing client needsPreferred QualificationsExperience with incident managementTechnical project management skillsWhat We OfferThe annual base salary range for this position is $95,000 to $135,000. Base salary may vary depending on job‑related knowledge, skills, and experience, as well as geographic location. Additionally, this position is eligible for an annual discretionary bonus based on performance.You will also be eligible for the following benefits:15 PTO days, 10 legal holidays, and sick daysComprehensive medical, dental, and vision plansWill match up to 10% of employee contribution for 401(k)Life insurance, paid time‑off and parental leave plansCommuter benefits and a corporate gym rateDevelopment opportunities through the LinkedIn Learning platformFree snacks and beverages in the officeFriday happy hour and “Summer Fridays”Year‑round corporate athletic leagueCasual work environment, team building, and other social eventsAbout GuidepointGuidepoint is a leading research enablement platform designed to advance understanding and empower our clients’ decision‑making process. Powered by innovative technology, real‑time data, and hard‑to‑source expertise, we help our clients to turn answers into action.Backed by a network of nearly 1.75 million experts and Guidepoint’s 1,600 employees worldwide, we inform leading organizations’ research by delivering on‑demand intelligence and research on request. With Guidepoint, companies and investors can better navigate the abundance of information available today, making it both more useful and more powerful.At Guidepoint, our success relies on the diversity of our employees, advisors, and client base, which allows us to create connections that offer a wealth of perspectives. We are committed to upholding policies that contribute to an equitable and welcoming environment for our community, regardless of background, identity, or experience.Compensation$95,000—$135,000 USD#J-18808-Ljbffr

📌 Operations Engineer - $95,000 - $135,000 A Year (Winnipeg)
🏢 Guidepoint
📍 Winnipeg