Manulife Financial is a global financial services organization operating across Asia, Canada, and the United States. For more than 150 years, we’ve supported customers with trusted advice and innovative solutions to help them make confident financial decisions. We believe that diverse perspectives, inclusive teams, and continuous learning are essential to delivering meaningful impact.As an Associate Software Technical Analyst, you will support and enhance Manulife’s Canadian investment technology platforms. You will work closely with business partners, product teams, engineers, and architects to help ensure systems are stable, reliable, and continuously improving. This role is well suited for someone who enjoys problem‑solving, learning new technologies, and collaborating across teams to deliver practical, real‑world solutions.Position ResponsibilitiesProvide technical and application support for internal and external users across core investment platforms.Investigate, resolve, document, and track technical issues using a ticketing system, escalating when appropriate.Collaborate with engineers and architects to address recurring or more complex issues and improve long‑term platform stability.Configure software, platform, and infrastructure components to support application development and operations.Create, maintain, and contribute to shared script libraries and reusable technical solutions.Monitor system performance and recurring issues, sharing insights to help meet service level objectives and support vendor engagement.Develop documentation, guides, and learning materials to help users resolve common issues efficiently.Proactively suggest improvements to processes and workflows that enhance reliability, efficiency, and user experience.Participate in a shared 24×7 on‑call rotation to support platform availability.Required QualificationsApproximately 3 years of experience in a Software Technical Analyst, Application Support, or similar technical role.Working knowledge of object and data models, including fields and attributes.Experience configuring applications and resolving technical issues in production environments.Understanding of IT Service Management (ITSM)



concepts and practices.Familiarity with Business Process Management (BPM) tools (such as Salesforce or AWD) is an asset, but not required.Ability to understand user interfaces and make configuration or template updates.Solid analytical, time‑management, and prioritization skills.Clear written and verbal communication skills, with the ability to explain technical concepts to both technical and non‑technical audiences.A learning‑oriented mindset, comfortable building skills through documentation, training, tutorials, and hands‑on experience.Preferred QualificationsYou apply sound judgment to day‑to‑day technical decisions while receiving guidance and support for more complex or high‑impact scenarios.When you join our teamWe’ll empower you to learn and grow the career you want.We’ll recognize and support you in a flexible environment where well‑being and inclusion are more than just words.As part of our global team, we’ll support you in shaping the future you want to see.The role being advertised is an existing vacancy.關於宏利和恒康宏利金融公司是一家業界領先的國際金融服務商，致力於幫助人們實現「輕鬆投資理財，樂享豐盛人生」。若要進一步了解我們，請瀏覽 https://www.Manulifeim.Com/institutional/tw/en。宏利是平等機會僱主在宏利／恒康，我們擁抱多元。我們致力於吸引、培養及挽留和所服務客戶同樣多元的員工，並從而營造包容的工作環境，接納文化和個體差異。我們矢志維持公平的招聘、挽留、晉升及薪酬制度，我們管理的所有實踐及項目不會因種族、血統、原籍地、膚色、族裔、國籍、宗教或宗教信仰、信仰、性別（包括懷孕及其相關情況）、性取向、遺傳特徵、退伍軍人身份、性別認同、性別表達、年齡、婚姻狀況、家庭狀況、殘疾或受適用法律保護的任何其他因素而區別對待。我們的首要任務是消除障礙，為員工提供平等就業機會。人力資源部代表將盡力為應徵過程中提出要求的申請人提供合理協助。申請人要求提供協助所分享的信息將會按照適用法律及宏利／恒康政策儲存及使用。應徵過程中如需協助，請聯絡 [email protected]。Referenced Salary LocationWaterloo, OntarioWorking Arrangement混合式Salary range is expected to be between$62,850.00 CAD - $104,750.00 CADEmployees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. The actual salary will vary depending on local market conditions, geography and relevant job‑related factors such as knowledge, skills, qualifications, experience, and education/training. If you are applying for this role outside of the primary location, please contact [email protected] for the salary range for your location.Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short‑ and long‑term disability, life and AD&D; insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact [email protected] for more information about U.S.-specific paid time off provisions.We use data and analytics technologies, such as artificial intelligence (AI), and automated processing tools, to analyze and process the information you provide to us or third parties in the application process. For more information, please refer to our personal information collection statement.#J-18808-Ljbffr

📌 Associate Software Technical Analyst - C$62,850 - C$104,750 A Year (Winnipeg)
🏢 Manulife Financial
📍 Winnipeg