About Sprout Family HealthSprout Family Health is a membership-based family health service in Victoria, BC that is redefining how young families experience healthcare. We’re not a traditional doctor’s office. We’re a comprehensive and coordinated care team—Nurse Practitioners, a Health Navigator (Registered Nurse), Physiotherapist, Occupational Therapist, Speech and Language Pathologist, Clinical Counsellor, and Parenting Coach—all working together, all communicating about your family in real time.Our founding philosophy is simple: the conditions that burden young families most—metabolic syndrome, anxiety and depression, sleep disruption, musculoskeletal pain, childhood behavioural challenges—are overwhelmingly lifestyle-mediated. Yet the system is built for acute, episodic care, not for the sustained, relational work of real behaviour change. Sprout exists to build the wraparound layer of care that the current system was never designed to provide.“To go beyond treating illness to cultivate lifelong well-being. Through integrated, preventative care and a focus on building healthier habits, we will empower families to live longer, healthier, and more vibrant lives. And we will do it all with heart, warmth, and a bit of whimsy.”Our members receive unlimited Nurse Practitioner visits, same-day or next-day access, comprehensive annual health assessments with DEXA body composition scans, personalized Health Report Cards, developmental milestone checks for children, and timely Health Navigator support via text or phone. We offer 30–45 minute appointments—not 10-minute conveyor belt visits—because real care takes real time. We’re based at 555 Superior Street (within the Tall Tree Health Clinic, James Bay) and we’re growing.The OpportunityWe’re looking for a Clinic Administration & Member Experience Lead to become the operational heartbeat of Sprout. This is the person who makes the whole clinic run—the one who opens the front desk with warmth, keeps the schedule tight, ensures members feel cared for from the moment they walk in,



and handles the behind-the-scenes work that enables our clinical team to do what they do best.This is not a sit-at-the-desk-and-answer-phones role. It’s a builder’s role. You’ll be managing daily clinic operations, onboarding new families, processing payments, coordinating with clinicians, managing supplies and inventory, running reports, and continuously improving systems and workflows. You’ll also play a key role in shaping the member experience—because at Sprout, the admin team isn’t backstage. You’re part of the care team.If you’re the kind of person who thrives when you can see the direct impact of your work, who finds satisfaction in both checking off a to-do list and envisioning what the list should contain in the first place, and who wants to help build something meaningful from the ground up—this role was designed for you.The RoleThis is a hands-on role for someone who loves both people and systems.You’ll help run the day-to-day operations of the clinic while creating a welcoming, high-trust experience for families. You’ll work across front-desk coordination, member communication, onboarding, scheduling, billing support, supplies, reporting, and workflow improvement.This is not a passive reception role. It’s a builder’s role for someone who takes initiative, solves problems, and wants to help shape how a growing clinic runs.ResponsibilitiesOpen and close the clinic each day, ensuring the space is clean, stocked, and ready for familiesManage incoming phone, text, email, and EMR messages, responding directly or routing appropriatelyKeep clinician schedules, appointments, and calendars accurate and up to dateWelcome members and families with warmth, professionalism, and clarityGuide current families through onboarding, intake, and their first appointment experienceManage membership changes, including pauses, renewals,



and cancellationsProcess and reconcile membership payments and support recurring billing follow-upMonitor clinical and operational supplies and place orders as neededSupport vaccine ordering, pickup, and storage processesProduce regular reports related to membership, operations, and inventoryIdentify workflow bottlenecks and suggest practical improvementsSupport clinicians with coordination, scheduling, and administrative follow-throughQualificationsExperience in a clinic, healthcare, or service-based administrative roleStrong organizational skills and attention to detailExcellent written and verbal communication skillsConfidence using digital systems and learning new tools quicklyAbility to manage multiple moving parts and stay calm under pressureA warm, professional, and member-centered approachA genuine interest in supporting families and contributing to a growing teamNice to HaveExperience with EMR systems, CRM platforms, or scheduling softwareExperience with recurring billing or StripeExperience with medical supply ordering or clinic inventoryExperience in a membership-based or subscription-based businessMOA certification or equivalent trainingCompensation & Perks$28–$32/hour, depending on experienceStructured compensation review at 6 and 12 monthsPerformance-based bonus opportunity$1,500 annual professional development fundComplimentary access to select Sprout Family Health services for you and your familyAccess to on-site gym and shower facilitiesPaid vacation and statutory holidays in accordance with BC Employment StandardsAt our size, we do not currently offer extended health benefits. We’re transparent about that. What we do offer is meaningful work, competitve rates, real responsibility, growth opportunity, and the chance to help build something special from the ground up.Why Join SproutSprout is a small, mission-driven team building a better model of care for young families.Here, your work will have visible impact. You’ll help shape the systems, experience, and operations that families rely on every day. You’ll work alongside a thoughtful interdisciplinary team and play a meaningful role in how care is delivered.#J-18808-Ljbffr

📌 Sprout Family Health - Clinic Administration & Member Experience Lead - $28 - $32 An Hour (Winnipeg)
🏢 Sprout Family Health
📍 Winnipeg