Elevate your career with EcoOnline as a Senior Customer Success Manager, specializing in strategic stakeholder engagement and measurable business impact.

Joining EcoOnline’s North American Customer Success team, you will oversee critical relationships within a portfolio, helping organizations improve operational excellence and sustainability. This role requires 5+ years of Customer Success experience, focusing on long-term value realization, customer adoption, and effective account planning. Your engagement with senior stakeholders will help translate needs into actionable strategies.

Key Responsibilities:



• Own and develop strategic customer relationships • Create success plans aligned to client goals • Drive adoption and maturity for lasting customer value • Conduct executive reviews and strategic sessions • Collaborate across teams for enhanced customer solutions

Requirements: • 5+ years in a related Customer Success role • Proven track record with complex customer relationships • Experience owning customer outcomes • Robust skills in engaging with senior executives • Experience conducting business reviews

Utilize your expertise in a mission-driven company focused on making a positive impact! #J-18808-Ljbffr

📌 Strategic Customer Success Manager at EcoOnline (Toronto)
🏢 Socket.dev
📍 Toronto