Senior Specialist, Operations Enablement Reporting (Questbank)5700 Yonge St, North York, ON M2N 5M9, CanadaJob DescriptionThe Senior Specialist, Operations Enablement Reporting is a critical builder role designed to spearhead the modernization of Questbank’s operational data landscape. Reporting to the Senior Manager, Operations Enablement, this individual will lead the charge in transforming fragmented, legacy data into a single source of truth that provides daily, actionable insights for Executive Leadership and Operations Managers.As a Senior Specialist, you will transition the bank from manual reporting to a sophisticated, automated ecosystem. You are responsible for revamping data management and governance frameworks to ensure the health of our business, from credit cards and mortgages to collections, is visible in real-time. This role requires a unique blend of technical architecture, creative visualization, and strategic influence, acting as a mentor to the Specialist, Operations Enablement Reporting while navigating complex change management.ResponsibilitiesData Transformation & Governance: Partner with the Data Governance and Operations Transformation teams to identify and consolidate disparate data sources into a unified, reliable reporting architecture; eliminate data silos toestablish a single source of truth across the bank.Automated Dashboard Development: Design, build, and maintain high‑fidelity automated dashboards using PowerBI, Google Looker, and Databricks to track key operational metrics such as loan processing times, underwriting productivity, and regulatory/vendor SLAs.Strategic Reporting for Executives: Translate complex raw data into engaging,



board-ready visual reports that simplify intricate trends for executive consumption and rapid decision-making.Operational Health Monitoring: Develop and monitor Key Risk Indicators (KRIs) in collaboration with Risk functions to flag instances of fraud and ensure strict adherence to regulatory compliance.Process Improvement & Automation: Conduct deep-dive analysis into current manual data pulls to identify automation opportunities; relentlessly pursue thegoal of 100% automated reporting workflows.Project Management & Mentorship: Act as a functional lead by project managing large-scale reporting initiatives and providing technical mentorship and guidance to the Specialist, Operations Enablement Reporting.QualificationsEducation: University Degree in Business, Finance, Computer Science, Data Analytics, or Engineering. Professional certifications in Data Visualization (PowerBI/Looker) or Data Engineering are highly valued.Experience: Approximately 4 to 7 years of progressive experience in data analytics, reporting, or operations enablement.Tool‑Kit: Expert proficiency in PowerBI, Google Looker, and Microsoft Excel; experience with Databricks for data processing and Collibra for data governance is highly preferred.Data Visualization:



Proven eye for design; ability to createclean, intuitive, and aesthetically pleasing reports that highlight critical information without clutter.Data Architect Mindset: Comfortable working with messy data and building the logic required to clean, normalize, and scale it for enterprise-level reporting.Strategic Communicator: Able to translate technical data nuances for non‑technical stakeholders and executive leadership.Self‑Starter & Builder: Hungry professional who thrives in ambiguity and prefers building new systems over maintaining existing ones.Analytical Problem Solver: Able to look at a spreadsheet and immediately see the story or operational bottleneck that needs fixing.CompensationBase salary range: $65,000 – $85,000.Comprehensive advantages plan and competitive incentive (bonus) program for full‑time permanent roles, commensurate with experience, skills, and geographic location (Canada).BenefitsHealth & wellbeing resources and programs.Paid vacation, personal, and sick days for work‑life balance.Competitive compensation and benefits packages.Work‑life balance in a hybrid environment with at least 3 days in office.Career growth and development opportunities.Opportunities to contribute to community causes.Work with diverse team members in an inclusive and collaborative environment.EEO StatementAt Questrade Financial Group of Companies, we are committed to fostering a diverse, inclusive and accessible work environment. If you require accommodation during the recruitment/selection process, please let us know and we will work with you to meet your needs.#J-18808-Ljbffr

📌 Senior Specialist, Operations Enablement Reporting (Questbank) - C$65,000 - C$85,000 A Year (Winnipeg)
🏢 Questbank
📍 Winnipeg