Enhance client experiences as a Customer Operations Specialist with Ricoh in Ottawa, ON. This full time position emphasizes service delivery, analysis, and client management.

As a Specialist, you will play a crucial role in delivering managed services that conform to Ricoh’s standards and specific client requirements. You are expected to carry out fleet optimization assessments and utilize technology effectively to improve client satisfaction. Your analytical skills will help monitor KPIs to drive operational performance.

Key Responsibilities:



• Deliver services according to established customer SLAs • Analyze service performance metrics and provide recommendations • Collaborate with teams to develop customer-oriented processes • Utilize fleet management for continuous improvement • Support escalations and consumables inventory management

Requirements: • At least 2 years in administrative settings • Fluency in French and English needed • Proficiency in MS Office applications, especially Excel • Preferred vehicle access for site engagements • Relevant industry training and certifications

Foster customer relationships and operational success as a Customer Operations Specialist at Ricoh in Ottawa. #J-18808-Ljbffr

📌 Specialist in Customer Operations Role (Montreal)
🏢 Ricoh USA
📍 Montreal