Business Consultant, Virtual Care OperationsLocation: Vancouver, BC, CA Toronto, ON, CA Calgary, AB, CA Montréal, QC, CAJobs by Category: HealthJob Function: Health SolutionsStatus: Full TimeSchedule: RegularDescriptionJoin our teamAt TELUS Health, we are looking for a driven Business Consultant who is deeply passionate about operational and execution excellence, and delivering virtual healthcare to millions of Canadians. You’ll play a critical role in scaling how our operations work - not just the what, but the how. As part of the TELUS Health Virtual Care (THVC) organization, you’ll lead enablement efforts, build capability and ensure that the operational foundation is solid, scalable, and well‑equipped to meet tomorrow’s challenges.You will partner closely with cross‑functional teams to uncover and address operational gaps, design and drive enablement initiatives, and translate business objectives into measurable operational deliverables. You will build repeatable processes, and ensure the tools, people, and systems are aligned for sustainable growth.We are seeking a results‑driven professional who thrives in fast‑paced environments, delivers positive impacts and outcomes, and holds operational discipline as a core strength. Someone who loves problem solving and never settles for “good enough” when excellence is possible.Our team and what we’ll accomplish togetherAs Business Consultant, you will lead onboarding, training, project and program launches, operational readiness, and continuous improvement initiatives.Together, we’ll build scalable enablement systems that support new initiatives end‑to‑end.Operational excellence will be at our core: We’ll define, monitor, and iterate on performance metrics, standardize best practices, streamline workflows, and develop tools to ensure consistency and efficiency. In doing so, we’ll ensure that THVC care delivery is smooth, capable, and exceptional, supporting patients, clinicians, clients, and cross‑functional stakeholders while enabling sustainable growth.What you’ll doEnablement: Plan, resource, and execute enablement programs, projects, and training initiativesProjects & Programs: Oversee project & program launches from conception to rollout - develop project plans, align cross‑functional stakeholders, manage risks and dependencies, track milestones, and ensure scope, quality, and timeline objectives are metOperational Excellence:



Map and improve workflows, standardize SOPs, clarify escalation paths and handoffs, and introduce efficient processes, tools and quality/compliance guardrailsBusiness Performance & Monitoring: Define, monitor, and report enablement metrics (service levels, wait times, project delivery performance, readiness indicators), using data to identify gaps and inform improvementsCollaboration: Partner with leadership and cross‑functional stakeholders (Clinical, Product, Sales, Technology, etc.) to ensure enablement is responsive to operational needs, strategic priorities, and regulatory requirementsDriving Improvement: Identify gaps in resources, capabilities, and processes; design and lead interventions to close them, progressively increasing the maturity and impact of the enablement functionQualificationsWhat you bring7-10 years of progressive experience in operations, enablement, project management or similar roles; experience in virtual care, healthcare services, or regulated, high‑customer‑impact environments is strongly preferredDemonstrated track record of building or scaling enablement or support functions - onboarding, training, tool development, service level improvement, continuous learning, feedback systemsSolid program and project management expertise with heightened ability to manage cross‑functional, high‑complexity projects from idea through execution; adept at risk management, resource allocation, Commitment‑Based Management, and stakeholder alignmentDeep commitment to operational excellence with solid experience in process optimization, workflow design, standardization, and implementation of best practicesData‑driven mindset with strong ability to define, monitor, and interpret KPIs; use insights to make decisions and drive improvementsStrong communication and influence, highly skilled at engaging stakeholders at all levels; able to clearly presentplans, status, risks, mitigations, cost impacts and tradeoffs, scope management, and outcomes for complex initiativesAdaptability,



comfortable operating in evolving, fast‑paced environments; able to prioritize effectively, and deliver results under changing conditionsStrong communication, stakeholder influence, and ability to translate enablement/operational goals into clear plans, status updates, and outcomesEmbody a growth mindset, resilient to change, comfortable with ambiguity, able to prioritize across competing demands, deliver under shifting conditions, adapt rapidlyPrior experience specifically in virtual care / telehealth operations, remote patient services, or healthcare enablementUniversity degree in business, project management, communications, or a related fieldCertifications in process improvement (Lean, Six Sigma, or equivalent) and/or project management concepts and methodologies such as AgilePrior experience being part of a Project Management Office or program‑management disciplineSolid knowledge of healthcare privacy, compliance, and regulatory frameworks (e.G., PHIPA, PIPEDA, provincial privacy acts)Advanced knowledge of English is required because you will most of the time interact in English with external parties (clients, suppliers, candidates, external partners, etc.); interact in English with internal parties (colleagues, internal partners, stakeholders, etc.); and work with IT tools whose interface is only accessible in English as part of this position's main responsibilities given its national scope.Salary Range: $86,000-$136,000Performance Bonus or Sales Incentive Plan: 15%Actual total compensation will be determined based on factors such as knowledge, skills, performance and experience. We encourage all qualified candidates to apply, even if the posted salary range doesn't match your expectations. We're open to discussing competitive compensation packages tailored to your experience level and expertise.BenefitsComprehensive total rewards package highlighting market-competitive salary and bonus structures, minimum 3 weeks of vacation, and adaptable benefits plan to meet the needs of you and your familyFlexibility to work in‑office, virtually or a combination of both, based on the role's requirementsGenerous company‑matched pension and share purchase programsOpportunity to give back to communities in which we work, live and serveCareer growth and learning & development opportunities to develop your skills#J-18808-Ljbffr

📌 Business Consultant, Virtual Care Operations - C$86,000 - C$136,000 A Year (Winnipeg)
🏢 TELUS Health
📍 Winnipeg