Vancity Centre, 183 Terminal Ave, Vancouver, BC V6A4G2, CANYour Role in Supporting Our MembersAs a Service Designer, you will play a critical role in shaping and improving end‑to‑end member experiences across channels, products, and services. You will apply human‑centered design methodologies to understand member and employee needs, map journeys, identify pain points, and design solutions that align with Vancity’s goals. Working cross‑functionally with lines of business and key stakeholders, you will intentionally plan and organize service components – including people, propositions, and processes – to improve employee experiences and deliver seamless, efficient, and valuable experiences for our members.How You'll Make an ImpactCreating and planning service design blueprints to optimize business resources and create efficient processes for staff and membersSupporting lines of business, key stakeholders, and business units as a design thinking expertResearching optimal processes and generating differentiated journeys that help achieve Vancity’s goalsUsing tangible data elements and success metrics to support decisions and proposed solutionsPartnering with business units and teams to implement new and improved processesDiscovering and synthesizing member and employee needs through qualitative and quantitative research including interviews, usability testing, and surveysLeading and facilitating human‑centered design workshops, co‑creation, prototyping, testing, and refinement of end‑to‑end experiencesWorking cross‑functionally to align people, props, and processes to ensure experiences are seamless across all touchpointsContributing to service design standards, templates, and toolkits while supporting design operations and governanceMentoring junior designers and exploring emerging practices such as AI and omnichannel service models to strengthen design maturityWhat You’ll Bring to the TeamBachelor’s degree in Design (Service Design, CX/UX Design), Business, Marketing, Psychology, or a related field,



or equivalent experienceMinimum of 5+ years of experience in service design, customer experience, UX, or a related fieldDemonstrated experience delivering end‑to‑end service design projects in complex environmentsStrong knowledge of service design tools and methodologies including journey mapping, service blueprints, personas, and prototypingProven research and analytical skills with the ability to interpret qualitative and quantitative data and generate actionable insightsStrong facilitation, communication, and relationship‑building capabilitiesExtra Skills That Set You ApartExperience in financial services or another regulated industryCertification in Human‑Centered Design or Design ThinkingExperience in change management and embedding design practices within organizationsYou’ll Thrive Here If You AreA leader– Motivating and supporting others while advancing the vision and mission of the organization.Deeply empathetic– Appreciating the humanity and nuance in every member and colleague interaction.Highly resilient– Navigating ambiguity and change while keeping the broader organizational context in mind.A skilled critical thinker– Managing complexity with a systems mindset and comfort with ambiguity.A relationship builder– Building trust through explicit communication, genuine connection, and shared success.What You’ll EarnThis role offers a salary range of $86,400 to $101,600 per annum. The base pay offered may vary depending on factors such as relevant qualifications, skills, previous experience, and internal equity. As part of our total rewards package, employees may also be eligible for our annual incentive program,



subject to program eligibility requirements.Why You’ll Love Working HereLiving Wage Employer : We’re the largest private‑sector Living Wage Employer in Canada and consistently ranked among Canada’s Top Employers.Customizable Benefits : Permanent employees receive flexible benefit packages that can be tailored annually to meet evolving needs.Generous Vacation : New employees start with 3‑4 weeks of vacation per year, with additional days earned over time.Extra Stat Holidays : In addition to BC’s 11 statutory holidays, we offer 2 extra days, plus care days for personal or family illness.Immediate Health Coverage : Health and dental benefits begin on your hire date, with three levels of coverage to choose from.Defined Benefit Pension : Our retirement plan provides a guaranteed income for life, recognizing that retirement looks different for everyone.Vancity Talent ProgramsVancity supports an inclusive hiring process for candidates who self‑identify as Indigenous, Black, or Trans. With special permission from the BC Human Rights Commissioner, this initiative provides access to career development opportunities, prioritized job screening, and feedback. Any information you choose to share will be stored securely and used only for recruitment and career development connected to this initiative, in line with the BC Personal Information Protection Act (PIPA).Inclusive Recruitment ExperienceWe are also committed to an inclusive, barrier‑free and accessible recruitment experience for all candidates. If you require any accommodations or support at any stage of the recruitment process (including the application stage), we encourage you to let us know by contacting our Talent Acquisition team at [email protected]. We’re here to work with you to ensure your needs are met promptly and effectively. All requests will be handled with the utmost respect and confidentiality, so you can participate fully in the process.#J-18808-Ljbffr

📌 Service Designer (12-Month Contract) - $86,400 - $101,600 A Year (Winnipeg)
🏢 Vancity
📍 Winnipeg