Become a key problem-solver with Cayenta as a Remote Support Analyst. Engage with customers, investigate complex issues, and utilize AI tools to enhance service delivery.

Cayenta, a division of Harris, is seeking a Remote Support Analyst to tackle intricate application issues. Your role emphasizes analytical skills, customer service, and teamwork. You'll use up-to-date technology to find accurate solutions while building your knowledge base and contributing to a culture of continuous improvement.

Key Responsibilities: • Resolve customer issues promptly and thoroughly • Monitor support queues and own tickets until resolution • Investigate data and application integration problems • Collaborate with teams for complex issue resolution • Document solutions and enhance team knowledge base

Requirements: • Experience in technical or customer support roles • Strong communication and analytical skills • Proficiency in SQL and database troubleshooting • Familiarity with AI tools and software support • Ability to work independently and adapt quickly

Your analytical mindset and problem-solving skills will drive excellence in support at Cayenta. #J-18808-Ljbffr

📌 Remote Support Analyst at Cayenta (Winnipeg)
🏢 Harris Computer
📍 Winnipeg