The Applications Support Senior Analyst is a seasoned qualified role. Applies in-depth disciplinary knowledge, contributing to the development of new techniques and the improvement of processes and workflow for the area or function. Integrates subject matter and industry expertise within a defined area. Requires in-depth understanding of how areas collectively integrate within the sub‑function as well as coordination and contribution to the objectives of the function and overall business. Evaluates moderately complex and variable issues with substantial potential impact, where development of an approach or taking of an action involves weighing various alternatives and balancing potentially conflicting situations using multiple sources of information. Requires good analytical skills in order to filter, prioritize and validate potentially complex and dynamic material from multiple sources. Strong communication and diplomacy skills are required. Regularly assumes informal/formal leadership role within teams. Involved in coaching and training of new recruits. Significant impact in terms of project size, geography, etc. by influencing decisions through advice, counsel and/or facilitating services to others in area of specialization. Work and performance of all teams in the area are directly affected by the performance of the individual.ResponsibilitiesThe Application Support Senior Analyst provides technical and business support for users of Citi Applications, including providing quick resolutions to app issues, driving stability, efficiency and effectiveness improvements to help us and the business succeed.Maintains application systems that have completed the development stage and are running in the daily operations of the firm.Manages, maintains and supports applications and their operating environments, focusing on stability, quality and functionality against service level expectations.Performs start‑of‑day checks, continuous monitoring and regional handover.Executes same‑day risk reconciliations.Develops and maintains technical support documentation.Identifies ways to maximize the potential of the applications used.Assesses risk and impact of production issues and escalates to business and technology management in a timely manner.Ensures that storage and archiving procedures are in place and functioning correctly.Formulates and defines scope and objectives for complex application enhancements and problem resolution.Reviews and develops application contingency planning to ensure availability to users.Partners with appropriate development and production support areas to prioritize bug fixes and support tooling requirements.Participates in application releases, from development, testing and deployment into production.Engages in post‑implementation analysis to ensure successful system design and functionality.Considers implications of the application of technology to the current environment, identifies risks, vulnerabilities and security issues, and communicates impact.Ensures essential procedures are followed and helps to define operating standards and processes.Acts as a liaison between users/traders, interfacing internal technology groups and vendors.Expected to raise problems to appropriate technology and business teams, while adhering to Service Level Agreements.Acts as advisor or coach to new or lower‑level analysts.Provides evaluative judgment based on analysis of factual information in complicated and unique situations.Directly impacts the business by ensuring the quality of work provided by self and others; impacts own team and closely related work teams.Exhibits sound and comprehensive communication and diplomacy skills to exchange complex information.Actively involves in and owns Support Project items, covering Stability, Efficiency, and Effectiveness initiatives.Performs other duties and functions as assigned.Has the ability to operate with a limited level of direct supervision.Can exercise independence of judgment and autonomy.Acts as SME to senior stakeholders and other team members.Appropriately assesses risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating,



managing and reporting control issues with transparency.Required QualificationsRelevant experience in providing Level 2 support for core banking applications, including troubleshooting, incident resolution and problem management.In‑depth knowledge and hands‑on experience with industry‑standard monitoring tools such as ITRS, Grafana and similar platforms, for proactive monitoring and performance analysis of critical systems.Qualifications5+ years experience in an Application Support role.Experience installing, configuring or supporting business applications.Experience with some programming languages and willingness/ability to learn.Advanced execution capabilities and ability to adjust quickly to changes and re‑prioritization.Effective written and verbal communications, including ability to explain technical issues in simple terms that non‑IT staff can understand.Demonstrated analytical skills.Issue tracking and reporting using tools.Knowledge/experience of problem management tools.Good all‑round technical skills.Effectively shares information with other support team members and technology teams.Ability to plan and organize workload.Consistently demonstrates clear and concise written and verbal communication skills.Ability to communicate appropriately to relevant stakeholders.EducationBachelor’s/University degree or equivalent experience.Job Family Group: TechnologyJob Family: Applications SupportTime Type: Full timePrimary Location Full Time Salary Range: $94,300.00 - $141,500.00This job opening is for an existing job vacancy.Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran or any other characteristic protected by law.If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.View Citi’s EEO Policy Statement and the Know Your Rights poster.#J-18808-Ljbffr

📌 Applications Support Senior Analyst - Assistant Vice President - $94,300 - $141,500 A Year (Winnipeg)
🏢 Citi
📍 Winnipeg