About Acturis CanadaActuris is a leading Software-as-a-Service provider for general insurance. Founded in 2000, we have grown exponentially over the past 20 years. To date, more than 95,000 individuals, in over 40 countries, use Acturis solutions to power their business, and our platform manages over $17bn worth of transactions every year. By working closely with brokers, insurers, and MGAs, we have helped to create and shape the insurance market of today. In 2019 we launched our system in Canada with exciting opportunities for growth in a new marketplace. Our head office is based in Victoria, BC.Why Join The Acturis Team?Central location 15 minute walk from downtown Victoria with office patio and quick access to fitness facilities to take care of physical healthReceive a competitive salary and annual performance‑based reviews20 paid holiday days each year100% employer paid benefits after three months on the jobBe eligible to participate in annual bonus and company share incentive schemes depending on performance and seniorityHybrid work schedule: work from home up to 3 days per week. During probation this will be full time in our Victoria Office.The PositionAs a Technical Support Analyst - French Speaking you will be supporting Acturis grow in a new business area. Over the last 3 years we have grown our Canadian business and are now expanding into the French Canadian market. You will receive structured targets, regular feedback and an annual performance review. You will also follow a clearly defined career path that recognises personal development and contribution to the company. You will be given early responsibility for discrete projects and will receive structured feedback 3 times a year.ResponsibilitiesSolve system user problems and resolve customer questions and issues.Work primarily in English initially,



but with a growing proportion of work in French and in supporting French speaking clients.Solve challenging technical problems using a structured and logical approach.Help our Canadian clients understand the options and possibilities for how they can use the highly configurable and complex Insurance System.Identify and gather ideas for new functionality and services.Visit customers to identify opportunities for improved use of the Insurance System.Support other teams in testing new releases of the Insurance System.Demonstrate application functionality and technical solutions to clients.TrainingNew joiners receive concentrated initial training and close mentoring.Colleagues are encouraged to complete industry standard training in relevant topics.More senior colleagues can choose courses with time set aside and the course paid for.The Acturis management team run training sessions to pass on experience and best practice.Candidate ProfileAn aptitude for applying technology and structured problem solving.An ability to work in teams and learn quickly.Computer literate (e.G. Word, Outlook, Excel) and able to pick up recent concepts.Fluent in French and English.Excellent communication skills.Enthusiastic about providing quality customer service.Logical, well organised and practical.Confident and eager to take responsibility.The following attributes are highly appreciated but not required:Science, Math and Engineering background.Experience in Customer Service role (e.G. food service/restaurants, retail, hospitality, help desk).SalaryThe annual salary for this position is $57,150.00 and will increase to $60,750.00 after probation.EEO StatementActuris believes diversity drives innovation. We know that diversity also feeds success, so we are proud to be an equal opportunity employer. We are committed to an accessible recruitment and selection process. Should you require an accommodation in any part of the process, please contact [email protected].#J-18808-Ljbffr

📌 Technical Support Analyst - French Speaking - C$57,150 - C$60,750 A Year (Winnipeg)
🏢 Acturis Canada
📍 Winnipeg