OverviewPosition Type:Full TimeDepartment:Patient ProgramsWork Location:CanadaWork Arrangement:Remote-British ColumbiaWork Hours:Monday to Friday - Standard Office Hours; rotating shifts between8 am and 8 pm (EST)Travel Required:NoA proudly Canadian company, Sentrex Health Solutions is a fully integrated specialty distributor and patient support provider for pharmaceutical manufacturers, physicians, and their patients. We provide innovative solutions focused on ensuring patients have access and the support they need to maximize their treatment outcomes. We do this through strategic distribution models and patient support programs that are backed by powerful, integrated technology, a dedicated in-house creative agency, and experienced, cross-functional teams. Our core capabilities include Specialty Pharmacy Services, Customized Solutions for Warehouse, Wholesale & Distribution, Patient Support Programs, Strategic Creative Services as well as HCP & Clinic Services.Come and join our team! But first, let us tell you why we love working here:We are 100% Canadian with locations across the countryState-of-the-art facilities to provide high-quality products and servicesThe opportunity to be a part of a winning, high-performing teamCollaborative, engaging workplace culture – we are passionate about our people!Flexible working environment that promotes a healthy work-life balanceDiverse and inclusive culture where your talent and commitment to excellence is welcomed and valuedHigh-growth workplace that provides opportunities for learning and growth supported by our Employee Development Program and industry-leading, in-house corporate training offered throughout the yearThe OpportunityReporting to the Program Manager, Bilingual Nurse Case Manager is responsible for managing all aspects of the patient support program, working with patients / caregivers and assigned physicians. This role represents the core of the patient support program vision. Through an authentic one-to-one relationship (conversations and interactions), the candidate will earn and build trust with patients by providing the individual attention they need to feel cared for and understood in a tailored way. For both patients and health care professionals (HCPs), the Nurse Navigator will strive to make each interaction feel trusted, caring, and easy. The Bilingual Nurse Case Manager will facilitate exceptional customer service by assisting with access to therapy, supporting activities including but not limited to coordinating patient treatment schedules, responding to inquiries, conducting periodic outbound interactions, and coordinating wrap-around service offerings.What you will doAdherence to the College Of Nurses standards of nursing practicesProvide assistive support to patients and health care providers, including therapeutic area education,



Program Services and Product specific educationProvide sophisticated telephone support (including motivational interviewing, maintenance calls and adherence support); adapt to patients’ communication preferences (email, text, other)Administer and adhere to case-management protocols, data collection, ongoing patient follow-up, compliance, therapy disruption/discontinuation monitoring, adverse event reporting and liaison with primary healthcare providersPrepare for and attend disease and product specific training sessions and any related training provided by clientWork directly with the patient, physician and payer to secure funding for the product and assist with alternative funding searches when neededAttend and participate in partnership meetings as needed with the clientAttend internal cross-functional meetings on Program key performance metrics to drive continuous improvement and educate cross-functional partnersWork with patient associations and advocacy groups to source public funding options and other local support resources/services for patientsLiaise with HCPs, specialty pharmacies and nursing services to coordinate infusions, product delivery and resolve issues; conduct field visits onan exceptional basisProvide explicit communication and updates to the leadership team and escalate issues regarding patient case managementOversee timely enrollment of patients into the Patient Support Program and understand public/private and federal funding mechanismsCollaborate with patients, insurers, Care Coordinators, and physicians to ensure necessary documentation for optimal reimbursement coverageProvide therapy guidelines and educational support to manage patient and physician expectations based on the approved product monographReport Adverse Events and Severe Adverse Events (AE/SAEs) accordinglyMaintain case management service levels, including telephone response rates and other established KPIsRegularly update the CRM tool with accurate patient dataFoster teamwork by collaborating with internal teams and provide feedback to the Program Manager on service quality, training and other areas of importanceIdentify and report obstacles to obtaining coverage and communicate back to the ProgramAdhere to company policies and procedures; foster teamwork within internal support teamsMonday to Friday - standard office hours; rotating shifts between8 am and 8 pm (EST)Perform additional duties as assigned by the ManagerWhat you need to ensure you are set up for successRN or RPN; current registration with the provincial College of Nurses in British ColumbiaMinimum 3 years’ nursing experience in a clinical setting; experience in healthcare, pharmaceutical or insurance industry is an assetBilingual in English and French is requiredExperience in neurology is an assetStrong customer service orientationHighly organized with attention to detail and critical thinking skillsStrong business acumen and qualified phone etiquetteCapable of handling sensitive issues with discretionMust be able to work from home and have a quiet, private home office spacePassionate about patient advocacyAdaptable and able to efficiently manage multiple tasksExcellent problem-solving abilities with focus on resolving issues quickly and effectivelyExceptional verbal and written communication skillsConsistently meets deadlines and holds oneself accountable for resultsComfortable working with various technologies, including CRM systems and smartphonesProficient in Microsoft Office SuiteHigh emotional intelligence and empathy; ability to connect withpeopleListening with empathy and using motivational interviewing to anticipate patients’ needsAbility to ease patients’ anxiety and provide motivation and reassuranceAbility to engage and empower patients through genuine, friendly conversationsAbility to create and maintain trust in working relationshipsEffective communication through varied channelsAbility to face challenges and drive for resultsAbility to empower patients while abstaining from providing medical adviceWhat makes you a outstanding fit for this teamCommitment to providing a high level of service to internal and external clientsAdaptable with a track record of success during growth and organizational changeProven ability to develop trust and influence at multiple levelsImpactful and candid communication styleExceptional organizational skills and ability to build relationships with colleagues, management, and stakeholdersWhy join Sentrex?We value our employees! Our permanent full-time employees are provided with a:Competitive Salary and generous vacation entitlementWellness Program (5 paid days off for your well-being)Paid Sick DaysCompetitive Benefits Package including Dental & Extended Health Benefits, AD&D;, LTD & Employee/Dependent Life InsuranceEmployee & Family Assistance ProgramRRSP Matching ProgramSalary range: The anticipated base salary/hourly rate for this role is $76,500.00 - $90,750.00 annually/hourly. Final base salary determined based on relevant experienceSentrex Health Solutions is proud to be an equal opportunity employer demonstrated by our commitment to diversity, inclusion, belonging, equity, and accessibility. We provide a safe space for all team members to express their individuality within our corporate culture.We encourage you to apply. Accommodations can be made available upon request for candidates taking part in the selection process.#J-18808-Ljbffr

📌 Bilingual Nurse Case Manager - C$76,500 - C$90,750 A Year - Remote (Winnipeg)
🏢 Sentrex Health Solutions
📍 Winnipeg